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概要
To purse career position in a fast-paced growing environment where I can utilize my interpersonal skills and experience for the betterment of the organization with result orientation.
工作经历
Customer Support Executive/ Recovery manager
➢ Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
➢ To make Outbound Calls for recovery of the Installments.
➢ Keep records of customer interactions, process customer accounts and file documents in online sheets.
➢ Familiarity with Property Portal systems and practices.
➢ Identify escalate issue with Director and CEO.
Call Center Officer OGIII
➢ To make Outbound Calls for recovery of the loans.
➢ To make outbound calls for the verification of information provided by the customers.
➢ Manage and update customer database with the status of each customer.
➢ Manage filling, mailing, correspondence and other management tasks.
➢ Identify escalate issue with Credit Manager.
PHone Banking Officer
HBL phone Banking (PBO) August, 2016 to 2017 present
➢ Provide FCR to the customers Related to All Banking Queries.
➢ Experienced system Handling Softwares (UnisOn)( Iris) (Mysis) about all Debit and Credit cards Resolution.
➢ Exceptional ability to know all bank programs and present the right programs to each customer
➢ Strong communication skills in person and over the phone
➢ Able to work any station in a bank and still provide excellent service
➢ Responsible for assisting customers who would call into the bank to resolve issues or start new accounts.
➢ Responsible for working the reception desk on occasion and making sure that all customers got their questions answered by experts.
