概要

Much experienced Customer Service professional. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

工作经历

公司标识
Personal Assistant to CEO
Virtual Remittance Gateway (Pvt.) Ltd
Nov 2015 - 代表 | Lahore, Pakistan

Planning key meetings and events (to include Board meetings, sales meetings and offsite planning sessions);
 Making travel arrangements (both domestic and international) and preparing itineraries;
 Answering phones, managing calendars and scheduling meetings;
 Preparing materials for board meetings and senior team meetings;
 Proactively finding opportunities to run CEO’s office more efficiently;
 Assisting CEO and senior team with projects as needed;
 As requested, engage in various office admin/support tasks throughout the week;
 Communicates directly, and on behalf of the CEO, with Board members;
 Works closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately;

公司标识
Student Services Coordinator
Brightspark Education Consultant (Pvt.) Ltd
Dec 2014 - Oct 2015 | Lahore, Pakistan

 Interact with students and provide them with administrative or personal guidance.
 Respond to inquiries about the admission from prospective and incoming students and their families by phone, email, and in-person
 Receives and provides detailed information and explanations to students. Participates in the organization of admissions and registration. Prepares, documentation and verifies admissions and registration. Ensures follow-up. Completes and approves forms concerning course or program changes, interdepartmental or inter-university registration, and prepares the documentation for the visa procedure.
 Informs students and parents in relation to their files. Resolves problems. Ensures the application of academic regulations and deadlines. According to the needs of the unit, prepares other student activity schedules, contacting the necessary officials to coordinate and verify placement.
 Coordinates application process for awards, scholarships and fellowships. Distributes application forms and provides information on procedures and deadlines. Verifies that student files are complete and, as required, ensures necessary linkage with admissions process.
 Maintains filing system and prepares material for seminars and students exhibitions. Handling the marketing campaign for different universities and colleges. Performs data entry and updating of student files. Resolves related problems.
 Maintains up-to-date knowledge of current policies, procedures and regulations.
 Appropriately represent Brightspark’s fundamental educational and philosophical principals.

公司标识
Personal Assistant to CEO
Virtual Remittance Gateway (Pvt) Ltd
Jun 2013 - Nov 2014 | Lahore, Pakistan

 Planning key meetings and events (to include Board meetings, sales meetings and offsite planning sessions);
 Making travel arrangements (both domestic and international) and preparing itineraries;
 Answering phones, managing calendars and scheduling meetings;
 Preparing materials for board meetings and senior team meetings;
 Proactively finding opportunities to run CEO’s office more efficiently;
 Assisting CEO and senior team with projects as needed;
 As requested, engage in various office admin/support tasks throughout the week;
 Communicates directly, and on behalf of the CEO, with Board members;
 Works closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately;

公司标识
Program Coordinator
Public Reform Development Consortium
Jul 2011 - Mar 2013 | Peshawar, Pakistan

I have my own Non for Profit Organization name Public Reform Development Consortium (PRDC). I was work for Child Education in Northern area and southern area of Pakistan. Moreover I also work for women empowerment that are working at home and helping their families. I was also working on international scholarships for the dissevering students who cannot afford studies and want to go abroad for higher education.

The main purpose of Public Reform Development Consortium (PRDC) NGO is to bridge the irrational and unrealistic gap between the International world and the Pushtoon Culture, which has unfortunately closed the doors of development and self-actualization for the people of this region.

公司标识
Student Advisor
Brightspark Education Consultants
Dec 2010 - Nov 2012 | Peshawar, Pakistan

 Advise students on educational alternatives based on their personal and professional interests;
 Initiate and maintain contact with and successfully guiding students throughout degree completion;
 Provide academic advising to returning students, individually or in groups, about College policies, programs of study and degree options. Provide students with information about alternatives and possible consequences of academic decisions; Monitor student satisfaction and coordinate problem resolution both formally and informally;
 Utilize relationship development and communication skills to build and manage a strong re-registration pipeline;
 Collaborate in recruitment and registration activities;
 Appropriately represent Brightspark’s fundamental educational and philosophical principals;
 Other duties as assigned;

公司标识
Student Advisor
Berlitz
Oct 2009 - Dec 2010 | Lahore, Pakistan

 Perform a sales function role directed at gaining new customers and at keeping the current customers from both the corporate and consumer market;
 Cultivate business contacts with clients and potential clients;
 Analyze strong/weak areas of the local market and take prompt actions in order to further improve business results, enrolments and re-enrolments;
 Greet all visitors/customers, prospective customers, and provide them with information and answer questions;
 Monitor and actively increase customer service at all levels;
 Follow up all inquiries by telephone or mail;
 Give counselling to students when necessary, in coordination with LCD;
 Work accurately on a daily basis with the Language Centre Management System;
 Conduct Sales Interviews, during which the prospective student is assessed verbally, goals are set, student is informed about Berlitz, its programs, products and the Berlitz Method® and his/her program and sale is closed;
 Prepare Student Contract, accept and post payments, forward payments to Centre Director;
 Prepare Customer Quotations and Invoices;
 Conduct Orientation Lessons (translation) with instructor for lower levels;
 Assist in ensuring that the Berlitz Learning Cycle is followed;
 Administer information regarding students’ transfers and related billing;
 Assist receptionists when necessary;

公司标识
Office Manager
Zahaq Associates (Pvt) Ltd
Jan 2004 - Feb 2009 | Peshawar, Pakistan

 interviewing people one to one or in small groups to discuss career or education options;
 helping young people to draw up action plans for employment, education and training and supporting them to achieve these goals;
 researching careers, options and support organizations to meet people's needs;
 advising people on how to source relevant training courses or qualifications and what funding might be available;
 running small group sessions or larger presentations on all aspects of careers work and topics related to personal development;
 helping people to understand the current job market;
 liaising and negotiating with other organizations on behalf of people;
 planning and organizing careers fairs and conventions;
 keeping up to date with labor market information, legislation, and professional and academic developments by visiting employers, training providers and training events run by educational and professional bodies;
 Managing a caseload of clients;
 Conducts Seminars for Universities & Colleges in Pakistan;

学历

University of Peshawar
学士, , Bachelors in Arts‎
Law & Political Science
2006

技能

初学者 Appointment Making
熟练 British Accents
熟练 Client Acquisition Skills
熟练 Client Followup
熟练 Computer Dimploma
熟练 Deal Qualification
中级 Export Development
熟练 h Operations Management
熟练 Individuals / Consumers
熟练 Institutional Selling
初学者 Less than 1 month
熟练 Live Demo
中级 Pricing Negotiation Skills
熟练 Qualifying Prospects
初学者 Rs. 10,000 to Rs. 100,000
中级 Solution Selling
中级 مبيعات المشاركة
初学者 إغلاق

语言

熟练 普什图语
熟练 乌尔都语
中级 英语

关注的公司

Farman 联系人

Hasnain Hasnain Asghar ALI Asghar
Masood Textile Mills Ltd. Lahore Office