• Title Technical Support Engineer• Dates Employed Dec2018– Till Now• Location Islamabad• Requirement gathering for the design & deployment of HDM solution.• Creation and update of design documents and user manuals.• Day to day customer communication & management.• Managing the customer interaction & communication to define crossed domainsolutions, including BSS/OSS, based on north/southbound interfacing.• Managing the internal communication & follow-up with back-office teams to ensurethe solution understanding and realization.• Presentations to the customer for the application and usage of the tool.• Quality Assurance of the features developed.• User Acceptance Testing with the customer for all the available features &customizations.• Point of contact for back-office teams to analyze the customer solutions andprocesses.• Point of contact for the customer to identify requirements and scoping of items as perdifferent solutions provided by the company.• Title Field Engineer• Dates Employed April 2018 – Dec 2018• Employment Duration 0 yr 9 mos• Location Islamabad• Communication with customer for project development• Communication with BO/customer/multi-vendors for development of the DLM, SELT & DELT plugins for multi-vendor line termination boards.• Communication with BO for trouble ticket generation and progress updates.• Communication with customer regarding observations and providing solutions.• Integration of Network Analyzer-Copper on HP server with the customer network, and presentation of the solution to the customer during the PoC phase of the project.• Quality Assurance of the Features developed for the multi-vendor equipment.• User Acceptance Testing with the customer for all the available features of NA-C.• Presentations to the customer for the application and usage of the tool.

Get Hands on Experience on
Netnumen
CNO2
Mapinfo
Google Earth
Drive Test
Reporting (SSV,AVR)
BHR on CSSR, HOSR and CDR.

I worked in NGN (Next Geneartion Network) where I learned about battery banks, Architecture internet working, gateways and standard protocols.
I also spent few days In OFS where i learned about Optical Fiber communication and is hierarchy of Communication.