• Monitoring day to day tasks in the floor and motivating agents to perform better.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Oversee system maintenance and upgrade implementation

• Oversee all aspects of seller’s transactions from initial contact to executed purchase agreement.
• Manage client database management program & system.
• Oversee all aspects of the administration of the agent’s business.
• Established positive client relationships by fielding initial calls from prospective clients with data entry and listing of activity logs
• Carried out necessary job functions utilizing Microsoft Word, Excel, and PowerPoint

• Sells products by establishing contact and developing relationships with prospects.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.

• Organize office and assist associates in ways that optimize procedures
• Sort and distribute communications in a timely manner
• Create and update records ensuring accuracy and validity of information
• Schedule and plan meetings and appointments