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概要
I am a passionate and goal oriented individual with a drive to create value and work in the interests of my organization and colleagues. I possess skills, such as deterrence and perseverance that will allow me to achieve those goals. I am a quick learner and perform well under pressure since I enjoy responsibility and believe work to be a natural part of life.
In my time in an organization, my objective would be not only to learn and achieve growth, but to also become part of a greater team so that my organization sees me as an asset.
工作经历
Customer Service and Complaints Resolution Officer
• Coordinate with customer on their complaints through calls, SMS OR emails
• Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution
• Greet customers warmly and ascertain problem or reason for calling
• Assign rides to customer through dispatch function
• Generate tickets of complaints and rides on Vtiger CRM
• Follow communication procedures, guidelines and policies
• Take payment information and other pertinent information such as addresses and phone numbers
• Build sustainable relationships of trust through open and interactive communication
Intern (Computer Operator)
