概要

With a proven track record of over 13 years, including 10 years as Manager Operations in branch banking. I believe my experience would contribute greatly towards the continued success and growth of the organization. With my present employer, I have consistently exceeded all goals set for me and always being recognised for my professional skilled attributes. I would be grateful to demonstrate my capabilities further at an interview.

工作经历

公司标识
Branch Operations Manager
Soneri Bank Limited
Dec 2016 - 代表 | Islamabad, Pakistan

Principal Accountabilities
Supervise and provide professional guidance to the following departments.
1. Cash and Clearing.
2. Account Opening / Closing.
3. Local and Foreign Remittances.
4. Clean and Documentary Collections
5. Branch Administration and Accounts

Approve and sign all the negotiable instruments and vouchers generated in the branch along with any other authorized signatory as per delegated signatures authorities
Check and approve Account Opening Forms for opening of accounts
Ensure strict compliance of laid down procedures e.g. OPM, APPM, CM and ADM, AML & KYC policy
Help marketing units to meet their business targets by providing proactive operational support
Reduce redundancies in process, improve turnaround time and provide quality service to customers. Promptly attend to customers complaints and take remedial action.
Ensure adequate security to system back-up computer hardware, etc
Recommend assignment of appropriate access levels to the system users within the branch as per matrix
Assign objectives to the direct reports and evaluate performances. Recommend high performers for rewards and counsel marginal performers
Ensure timely preparation and submission of all operational reports and other statements / returns.
Monitor income / expense variances
Security of Branch fixed assets and maintenance of premises and other fixtures
Identify training needs and recommend the training course for the operational staff for enhancing their professional efficiency.
Ensure adequate controls are in place to allow for continuation of business in the most efficient manner
Exercise strict controls to minimize the transactions carrying exceptions. Arrange for reporting of exceptional transactions to HO till resolved. Liaise with business units for early resolution of the exceptions
Ensure no exceptions are allowed by compromising on basic controls and compliance policy
Exercise expense control. Identify potential areas for cost saving

公司标识
Operations Supervisor
Tameer Microfinanace Bank
Jul 2013 - Dec 2016 | Hyderabad, Pakistan

Responsible for providing value added services, accurately, efficiently and within the established turnaround time. Ensure that all transactions are effected with appropriate approval. Accountable for implementing approved policies, procedures and controls and will ensure satisfactory audit ratings. Document and standardize procedures in line with Banks policy which would cover all necessary information including Service Delivery Standards, their measurement, productivity statistics, and exception reports. Develop core competencies in staff. Ensure to demonstrate proactive approach in order to exceed expectations of the customer and minimize customer complaints at the same time comply with the AML & KYC guidelines.

公司标识
Cash Officer (Senior)
Tameer Microfinanace Bank
Sep 2010 - Jun 2013 | Hyderabad, Pakistan

学历

University of Sindh
硕士, , B.A‎
Economics
所占比重 55%
2008
Hyderabad Board (BISE Hyderabad)
中级/A级, , F.Sc Pre-Engineering‎
Science
所占比重 58%
2005
Board of Intermediate and Secondary Education Hyderabad.
大学入学/0级, , Matric in Science‎
Science
所占比重 78%
2003
Hyderabad Board (BISE Hyderabad)
非预科, Matric in Science‎
Completed
2003

技能

熟练 AML
中级 Analytical Skills
中级 Anti Money Laundering
熟练 Anti-money laundering AML
熟练 Audit Reports
熟练 Bank Reconciliation on
熟练 Bank-Consumer
熟练 Branch Banking
熟练 Branch Management
熟练 Branch Operations Management
熟练 Cash-handling
熟练 CFT
熟练 Complaint Management
中级 Compliance Advisory
熟练 Compliance Reporting
熟练 Control and Compliance Culture
中级 Corporate Risk
熟练 Customer Service
熟练 Customer Service Skills
中级 Documentation & Process Review
熟练 Excellent Interpersonal Skills
中级 Financial and Budgeting Skills
熟练 Fluent in Engslih
熟练 GL Monitoring
熟练 Handle Outbound Calls
熟练 Handling Assignments
熟练 Individual Contributor
熟练 Insurance Writing
熟练 Internal Audit Command
熟练 Internal Controls
熟练 International Standards Auditing
熟练 Interpersonal Skills
熟练 KYC
熟练 Maintain Proper Records as Per Bank’s Policy
熟练 Maintenance Of Proper Record
熟练 Managing Midsize Teams - 5 to 20 People
熟练 Monitoring Customer Transactions
中级 MS Excel
熟练 Official Tasks Handling
熟练 Personal and Housing Loans
熟练 Proficiency In Vein Puncture
中级 Record Keeping
熟练 Relations Management Skills
熟练 RESTful APIs
熟练 Risk Compliance Management
中级 Risk Management
熟练 Social Welfare Management
熟练 Stitching Skills
熟练 Team Player
熟练 Teller Services

语言

熟练 信德语
熟练 乌尔都语
中级 英语