• Responsible for Loss Data Collection - involving the bank wide collection of all operational losses covering the bank’s core business lines and branches network
• Analyze Loss Data - undertaking detailed analysis of all operational loss incidents including ‘potential’ loss events as part of loss scenario analysis
• Issues and Action Plans (IAP) involving the active tracking of all operational loss events/incidents and ensuring that follow-up analysis and action is undertaken in relation to the incident(s) under consideration.
• Manage the bank’s semi annual Risk Stress Testing and yearly ICAAP reporting process and ensure timely submission of operational risk results to the Capital Management Unit.
• Actively contributes to developing a culture of risk awareness throughout the bank – by regularly conducting operational risk workshops
• Develops and fosters strong relationships with business unit management to improve communication of business-specific operational and/or related risk management issues
• Work closely with SAMA to prepare comprehensive reports which helps SAMA in the implementation of global regulatory strategies in KSA
• Prepare regulatory requested reports including – external risk which could lead to systematic issues
• Provide feedback and recommendations to SAMA for the implementation of Basel proposed advanced risk approaches
• Supports the development and execution of key operational risk management activities, including, business impact analysis, recovery plan, emergency response, operational control analysis, and business process engineering

• Developed Operational Risk Management Policy incorporating Basel II elements
• Implemented Operational Risk Framework
• Conducted (RCSA) Risk Control and Self Assessment Exercise for all departments/divisions, existing and new products
Strengthened Robust Risk and Control Culture
o Reviewed Policies, Desk Top Procedures & Processes and identified gaps and recommend mitigations
o Identified inherent risks in new and existing products, departments and divisions
o Identified (KRI) Key risk and control indicators
o Mapped risk events to Basel II defined loss events
• Developed Loss Data Collection Methodology
o Developed chain of events for operational losses
o Established a process for loss data collection
o Developed and distribute loss records template
• Reported Operational Risk/loss data collection findings to Monthly Risk Committee
• Detailed analysis report about credit card losses and frauds, submitted to relevant department and division for immediate actions
• Business line Mapping Framework – Basel II Standardized Approach
o Mapped gross income of internal business lines to Central Bank of Oman/Basel II defined business lines
• Reviewed Business Continuity Management policies and procedures
• Assisted Business Continuity Management Functions with assessment of potential business impact (Business Impact Analysis)
• Worked closely with BCP technology teams to ensure their disaster recovery plans for critical systems and applications are consistent

• Conducted RCSA workshops with all the business units of the bank
• Manage, coordinate & implement the Operational Risk Assessment framework
• Identified key Operational risks pertaining to all major functions of the departments
• Provided support to external vendor (SAS) in the development of Operational Risk Monitor
• Maintained and organize the developed access database for Credit & Market risk
• Delegate tasks and responsibilities to appropriate personnel
• Identified and resolve issues and conflicts within the project team
• Developed and deliver progress reports, documentation, and presentations

• Processed corporate action issues, securities exchange, redemption and retraction.
• Responsible for calculations of dividend, interests, and taxes reporting.
• Set-up entitlement classes for International securities.
• Verified details of all accounts have corresponding SWIFT messages
• Analyzed CDS and DTC notices in regards to company’s capital structure change.
• Assisted in the development of new analytical processes for all old accounts

• Assisted Budget Department in preparing and monitoring the Operating Budgets
• Prepared Annually Revenue/Expenditure Variance Analysis Reports
• Processed manual accounts payable reconciliation’s to the General Ledger
• Maintained and Reconciled Goodwill Inventory accounts
• Assisted Accountant in completing various tasks e.g. distribution of donations, A/R & A/P etc

• Responsible for the overall completion of cash, purchases and redemption reports
• Resolved equities & fixed Income settlement discrepancies (settlement amount, no of shares, prices, currencies and dates etc)
• Handled brokers and custodians inquire with professionalism and efficiency
• Provided support to the TDAM investment centers, fund accounting, institutional portfolio accounting, and brokers

• Responsible for counter service to TD Waterhouse/Canada Trust brokerage account holders, which include customer deposit/pick-up cheques, securities, transfers, and new account applications
• Worked closely with TD Waterhouse hotline personal, traders, credit department, and domestic branches in a team environment to provide optimum service levels to our internal and external clients
• Handled special requests, exception items and escalating sensitive items to management. Resolve client-related issues through communication with associates, other internal and external departments explaining procedures and system capabilities
• Maintained accounts through calculation of optional dividend (stock and cash) payments, reconciliations and monthly balancing using ISM
• Handled client account inquiries with professionalism and efficiency
• Resolved issues escalated from the call center
• Responded to all CDS and DTC dividend inquiries in a timely manner and performed necessary investigations in order to resolved inquiries

• Liaised with broker to confirm and reconcile monies owed and due
• Processed payments to and from brokers using Fundmaster
• Investigated and resolve cash exceptions identified on Scoria reports
• Updated control spreadsheets to ensure prompt settlement of monthly bills
• Managed internal controls, wire transfer, and foreign exchange issues
• Prepared daily collateralization sheets and maintained credit limit monitoring.
• Updated daily prices into ISL and reconciled cash and non-cash loans.
• Reviewed internal accounts on a daily basis and maintained accounts with respect to trading practices.
• Assisted in the resolution of broker billing discrepancies, balances, securities loans and handled the registration of securities.
• Handled clearing transactions, broker inquiries and processing of cheques.
• Reconciled and balanced London and Head office lending accounts using various spreadsheets.