Independent coordination and control of all customer service processes in the area of key accounts 
Optimization of customer service processes in the key accounts area for service quality of the highest standards
Analyzing data, identifying bottlenecks and developing strategies to increase efficiency 
Close cooperation with key account managers to ensure optimal customer service
Technical and disciplinary management of approximately 6-10 employees

Developing the long term business directions in region with full accountability capitalizing on long lasting relationships within the portfolio for expansion and connectivity
Preparing and implementing annual budgets, ensuring that the budget focuses on KPIs for each part of the business and is aligned to the long term plan
Analysis of current fiscal market and strategies for best return on investment
Implementation of short and long term financial policies
Identifying and obtaining potentially profitable construction contracts
Overseeing the cost to profit ratio and making sure project remains in cost bracket
Making vital contribution in developing revenue flow models and supporting Performance management through active
engagement with the business and production of requisite reports
Identifying and investing in major projects in UAE, Iraq, Egypt and other GCC Countries
Making significant efforts in delivering agreed client facing metrics, optimizing business development and management
operations with track record of attaining predetermined targets

Creating effective relationship with clients and achieving customer delight for business retention / enhancement by providing superior support & building market credibility;
Preparing and implementing annual budgets, ensuring that the budget focuses on KPIs for each part of the business and is aligned to the long term plan;
Meticulously managing and ensuring compliance with internal policies and audit and regulatory requirements and overseeing implementation of new process or regulations and keeping track of things;
Driving significant efforts in ascertaining seamless services in risk controlled environment & preparing weekly, monthly, quarterly and yearly financial reports while managing operation activities of all area branches;
Making significant efforts in delivering agreed client facing metrics, optimizing business development and management operations with track record of attaining predetermined target;
Evaluating financial data, such as balance sheets and income statements to determine the level of default risk, and preparation of a report for both the client and the lender;
Reviewing and analyzing financial statements, annual reports, management accounts, profit and loss statements, cash and asset inventories, financial data updates for loans;
Setting and fine-tuning an excellent operational base which is ratified by a very high customer retention ratio, focused on productivity and operational efficiency translating into cost savings and bottom line improvement;
Promoting process uniformity across the branches by assessing and managing risks and tracking imperative operational activities on a daily basis to identify gaps and recommend improvements;
Identifying operational risk and inadequate controls, implementing Bank’s rotation policy to reduce frauds and forgeries.
Handling the expenses sheets, review claims, reimbursement, invoices and all the financial activities for all the Regional Staff including all the branches in the region.