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概要
To perform as technical support engineer in a well reputed and dynamic organization where my experience in Insurance sector ERP domain In data quality issues, maintenance support of ERP system and working with business system support analyst and reporting of call logs to Seeking a career in dynamic company offering long term opportunity for professional growth in recognition of dedication, drive, and superior performance.
项目
工作经历
Support engineer tier-3
Application support analyst
Workforce case handling for cases progress monitoring
▪ JIRA ticketing service for internal cases
▪ Public transit product support level 2
▪ Scheduling and reporting bugs identification
▪ Knowledge base articles on monthly basis
▪ Transit planning support
▪ Route definition application support
▪ Integration of new patches dll files with existing application
▪ Performed the role of technical subject matter expert and l2 technical support specialist for
assigned product.
Application Support Analyst
Level 1 Application Technical Support
Nakisa Lease Management Application Level Support
Application Functional Analysis( Financials )
SAAS services testingJIRA helpdesk tickets handling
Level 2 Support issue analyze, Debug & Solve
Collaboration with DEVOPS team for Cloud Upgrades
Collaboration with Developer for Scripting
Performing analyses on software application functionality and suggesting improvements.
Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
Keeping record of configuration changes and scheduling of on Premise and Cloud application updates.
Documenting processes and monitoring application performance metrics.
Application Support Officer
Analysis of production data quality issues and their rectification as per system logic.
Directly providing user training and training materials.
Working with Business Systems Support Analyst in identifying loop holes of system slowness
Proper communication with QA team and Dev team for smooth development and testing process
Rectification of Premium difference by PL/SQL patches on daily basis.
Trial Balance reconciliation on daily bases after BI alerts.
Presentation of reports in Graphical format in Excel and Power BI
Training of end user after successful implementation of any new module.
Expertise in tracking Bug reports using Project Management and Bug Tracking Quality Center Service Desk
Implementation of Auto calculation of Federal excise duty calculation (FED) which reduces user work by 30%
Smooth and shorten the time duration by 40% for already defined process with in Dba team and QA team.
Implementation of RPA process for customer code creation reduces work by 50%. Opening and closing of Trail balance of previous years with Zero difference.
Balancing of Trail balance on Quarter, Semiannually and on closing year activity
Web developer
I was working as Web developer in Venture Solution Pakistan As Jr. Web Developer .
I had worked in CORE Php LANGUAGE and also worked on other frameworks using MVC
Like Laravel 5 and JOOMLA
