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概要
Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. With an outstanding background in customer service, sales and banking. Try to Addresses all questions and concerns with customer satisfaction in mind. I would always prepare myself for contributing in the progress of organization. The development of the company would be my prime area of interest. It would help me to create a good impression among my companions. I would use my ideology while working. So, I will come to know the strength of my skills.
工作经历
Senior Analyst Complain Resolution Service Quality Division
Senior Analyst Complaint Resolution Service Quality Division, Compliance & Controls Group.Present Work on complains like SPB, BMP and PMDU cases draft summaries of various critical cases Maintain complaint database on daily basis and prepare different reports for onward submission to the management and regularor after the review of line Manager
Service Quality Consultant
Responsibilities:
Responsible to conduct visit to assigned branches on monthly basis.
Responsible to maintain branch service score card.
Responsible to input visit data to the branch monthly consolidated reports.
Does daily mystery calls to branch to check their product knowledge and telephone etiquette.
Forward Customers complains received during visit to branch management and concerns departments for resolution.
Coordinates with verious department for branches pending issues, and makes the followup for speedy resolution of branch service requests.
ADC Officer
Responsibilities
Respond to the customer queries and complaints regardingall kind of bank\'s products, such as ATM Cards, BalanceInquiry, Statement, Cheque Book, Stop Payment Requests,and Internet Banking via Phone Banking.• Management of ATM Cards like activation and replacementon customer request.• Handling of Internal Fund Transfers• Ensuring optimum level of service to customers inaccordance with Bank Policies.• Acknowledge Customer Complaints, Coordinate with IT, CCU,and branches along with Operational Staff and making surethat complain should be resolved within TAT along withCustomer complete satisfaction.• Generating all kind of leads as per Banks Products• Keeping contacts with clients and making sure theirsatisfaction and trust in Bank is up to the highest level byproviding the best service along with discretion if anypossible• ATM monitoring in weekends.
Customer Services Executive
Available On Request
