Highly motivated and organized professional with 4 years of combined experience in administrative and operational roles.
Proven ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Strong communication and interpersonal skills, adept at Logistics & Transportation Management and building positive working relationships.
Optimized route planning and scheduling for drivers and loaders based on diverse requirements from various departments (warehouse, store, plant, purchase, owners, admin).Efficiently managed daily administrative tasks for a team of 50+ transport personnel across 4 Plants/Units of company, including duty rosters, food/conveyance sheets, and overtime calculations.Ensured Overall Fleet Maintenance & ComplianceOversaw the upkeep and repair of 19 vehicles and 6 forklifts, prioritizing their cleanliness and functionality.Negotiated favourable payment terms with vendors and managed monthly maintenance/repair expenses.Maintained accurate records of fuel consumption and oil usage for all vehicles and lifters. Handled vehicle licensing renewals, fitness certificates, route permits, andexplosive licenses. Proactive Problem Solver & Team Leader Resolved vehicle-related court cases involving document collection andsubmissions.Anticipatedly acquired necessary parts to prevent operational disruptions. Managed the leave process and hiring of new transport staff as needed.AdministrationSKILLS -AdministrationLogistics/ Transportation LeadCommunication (written &verbal)Interpersonal SkillsOrganization & TimeManagementProficiency in MS Office Suite(or ERP/ SAP software).
• Managing the Car Inspection Service (OLX MOTORS Car Inspection) all over Pakistan.
• Managing a team of 6 Sales Reps, 2 associates, and 14 field inspectors to deliver monthly business targets nationwide
• Handling a project of OLX MOTORS Inspections for CAREEM Pakistan with a team of 26 field inspectors.
• Working on Product Development (including Inspection App & Portal) and integrations for CAREEM Project.
• Handling the inspection service, coordination with clients, and delivery of reports.
• Ensuring flawless & error free generation of the digital inspection reports and their deliverance to the client.
• Acting as a liaison between the inspection team and the finance team.
• Coordination between admin & procurement team for issuance of gadgets & inspection tools.
• Looking after the payment validations on Daily, Weekly, and Monthly basis.
• Working on Training and development of the whole team.
• Revamped the customer service support to effectively handle customer services & generate business leads for further growth and development.
• Coordination with Marketing team for branding & upcoming campaign related matters.
• Managing the commission structures of the teams.
• Attending industry events in order to generate business leads.
• Training the new hires with required product knowledge & usage of gadgets to conduct routine tasks and inspections.
• Analyzed reports of improvements on a daily basis to bring effectiveness to the department.
• Researched more complex issues regarding delivery follow-up, order tracking Vendor Management and CRM.
• Full grip on Lazada Logistics Management System. •
• Risk identification and response management.
• Analytical decision support and Statistical performance reporting of the
Last Mile fleet.
• Developed smart solutions to overcome departmental constraints.
• Manage Daily returns orders and verifications of Failed Deliveries through managing Physical calls and Through IVR calling Software.
• Create a daily HUB Performance analytical report.
• Reported KPI's to the internal account manager and senior management on a weekly and monthly basis.
• Resolve issues and problems where operations stuck.