概要

As a candidate with extensive experience in Administrations Operations, Monitoring Evaluation, Coordination, and Customer Services have allowed me to manage teams with exceptional performance. As a holder of an MPhil Public Administration degree, I can competently execute job responsibilities. I believe that I would make an asset to your team and I offer my resume for your review. As per my professional summary, my qualification and experience make me highly suitable for the role I am applying. I am highly regarded for Customer Services, Monitoring Evaluation, Coordination, Operations, and Administration skills. I am proficient in Microsoft Office, SPSS, and Microsoft Applications. Throughout my career, I have demonstrated the highest levels of service and commitment to the mission of organizations I have worked for. I thank you for your time and consideration and I look forward to hearing from you.


项目

Hepatitis Prevention and Treatment Centre (HPTC)

工作经历

公司标识
Program Officer Operations - HMIS PESSI Hospitals
Punjab Information Technology Board & Punjab Employees Social Security Institutions
Mar 2022 - 代表 | Lahore, Pakistan


Primary person responsible for program implementation. Plan activities to achieve the program objectives.
Executes activities, supervises program staff, monitors, and reports progress of the program.
Assist and coordinate with the project manager
Maintain project operations strategies.
Monitor & manage all the activities of the department.
Plans activities to achieve the program objectives
Responsible for managing the program budget and ensuring that the program achieves its objectives within the funds available and the project timeline.
Ensure documentation and timely resolution of issues.
Coordinate with client department on Data/Information collection as per specified formats.
Drafting official correspondence with government departments and within the team.
Overseeing the development of the project as staff development and daily management of activities.
Supporting in the documentation of the program and activities.
Liaising with the relevant department for queries.
Implementation system to help to organize meet goals and objectives.
Responsible to act as PlTB's Focal Person for the Project under the direction of the Programme Manager.
Coordinate with client department for data/information collection as per specified formats.
Monitor the project to ensure timely generation of all project progress reports.
Coordinate and ensure compliance with system policies and procedures.
Coordinate with teams in the Implementation.

公司标识
Manager - Research & Business Development
World Class Consultant - Best Visa Consultant
Mar 2022 - 代表 | Lahore, Pakistan


Designing of different forms such as Query, Registration, and Student Agreement.
Contact universities in UK & Australia for signing formal Education Partner Agreement.
Liaising with the students to confirm that everything is done before the interview date.
Helping the team to manage the students and providing advice in preparing the visa files.
Contact universities regarding commission sharing, student admission and other financial matters.
Taking appropriate action/ decisions depending on the situation in order to get more visa approvals.
Ensuring complete visa application documentation including all the financial & background-related papers.
Plan promotional campaigns for customer attraction & business development through social media and other available channels i.e. Facebook Ads, Facebook Page, Instagram etc.
Working closely with the Admission and Counselling Team to educate them about changing Student Visa conditions and rules.
Liaising with different embassies as and when required as well as Managing and filing all student visas for the UK and, Australia.
Will be the process owner for assigned clients (students) and ensure that they are serviced and guided well from start to finish of the Student Visa application process.

公司标识
Coordinator - Warehouse Operations
Bazaar Technologies
Jul 2021 - Feb 2022 | Multan, Pakistan


Accomplishes warehouse operations by recruiting, selecting, training, and coaching employees.
Oversees distribution, warehousing, and shipping.
Meets warehouse operations by forecasting requirements, preparing strategic & operational plan, and scheduling expenditures.
Develops warehouse operations systems by determining product handling and storage.
Manages warehouse operations by stock control, inventory management, and motivating employees.
Develops warehouse design by planning layout, product flow, and product handling systems.
Develops warehouse operations systems by analyzing process workflow and implementing changes.
Achieves warehouse operations by contributing recommendations and following policies.

公司标识
Assessment Officer - Health Reporting System
Punjab Information Technology Board & Punjab Specialized Healthcare Lahore
Sep 2019 - Feb 2022 | Multan, Pakistan


Assessment of Government hospitals' performance through Minimum Service Delivery Standards of Punjab Healthcare Commission and Patient-Friendly & Safe Hospital of World Health Organization.
Guiding hospitals about their clinical & administratively weaken areas and helping them in the Policymaking Process.
Ensure KPIs assessment strategies are implemented and followed in a structured and coherent manner.
Meetings with hospitals senior management regarding hospital performance and evaluated results.
Ensure timely writing of Monitoring and Evaluation Reports of Hospitals.
Comprehend documentation available in the hospital for the purposes of performance audit.
Continuous liaison with senior hospital management and coordinate with them about improvement plans.
Develops and executes plans for the execution of key performance indicators for quality improvement.
Conduct Gap assessments and ensure the implementation of productive methodologies to fill gaps.
Plan and conduct training sessions with staff of the facility pertaining to KPIs and its methodologies.
Report results related to assessment activity regularly to the manager.
Coordinating with the concerned team and escalating the issues faced by the assessment team to the manager for prompt resolution.
Compile and prepare the daily/weekly/monthly/annually assessment reports and schedules.
Provide technical support to Data Analysts and assessment officers.
Develop workload plan and assign responsibilities
Regular meetings with hospital administration to keep them posted about the performance of their hospitals.
Must have in-depth knowledge and understanding of hospital processes.
The ability to understand and review hospital documents/ patient files is required.
Ability to multitask different assignments other than KPI assessments does get assigned from time to time during and even after working hours.

公司标识
Night Coordinator / Assistant Manager - Administration & Operations
Indus health network
Sep 2016 - Jul 2019 | Karachi, Pakistan


Maintains administrative workflow of various departments of hospital thus ensuring the overall smooth functioning of hospital affairs by implementing the administrative system, procedures, and policies for smooth operational & administrative activities.
Report Senior Manager Administration regarding any incident, happening with preliminary investigation and observation as well as Assist Senior management in monitoring & coordination.
Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.
Maintain rapport with customers, managers, and employees by arranging continuing contacts, developing new services and methods, setting priorities, and resolving problematic situations.
Maintain continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs.
Develops administrative staff by providing information, educational opportunities, and coaching.
Lead the whole team during the night shift, motivate & mobilize the staff and troubleshoot various issues.
Resolves administrative problems by analyzing information; identifies and communicates solutions.
Responsible to make sure the availability of staff at night and proper handing and taking over of shift.
Responsible to assess functionality, evaluating routine work, and monitoring them accordingly.
Managing the administrative roles required for transport service, security, and all the housing area.
Coordinate with all concerned stakeholders and effectively implement SOP's & guidelines.
Maintain patient flow, provide patient facilitation and address patient complaints.

公司标识
Assistant Supervisor - Venue Staff Management
British Council Pakistann
Apr 2015 - May 2016 | Multan, Pakistan


Managing exams and implementing SOPs and Guidelines of the British council.
Managing venue Records, assigning roles & tasks to subordinates.
Oversee exam hall operations, preparation, and management.
Defining and practicing evacuation plans in case of emergency.
Running a quality assurance program by involving attendants.
Responsible to manage conflict and addressing complaints.
Provide quality of services to students and attendants.
Students facilitation and hustle-free environment.
Branding of available services of British Council.

公司标识
Corporal (BPS 09)
Counter Terrorism Department Punjab
Jul 2013 - Dec 2014 | Lahore, Pakistan


The investigation, Operations, Intelligence, and Coordination with Government & Security Agencies.

公司标识
Surveyor
The Urban Unit
Jul 2013 - Dec 2013 | Multan, Pakistan


Urban Immovable Property Survey in Collaboration with Excise & Taxation Inspector.
Update Record of Assigned areas by marking Serial no. of Property in accordance with PT1.
Identify Property, Fill out Survey Form & Take Photograph, and Provide Support to Data Entry Operators.

公司标识
Internee
Daily Nawa-i-waqt
Jun 2012 - Aug 2012 | Multan, Pakistan


Worked in all major sections of Daily Nawa-i-Waqt Newspaper; in which include the Sub-Editing Section, Reporting Section, Magazine Section, Page Setting & Designing.

公司标识
Student Entrepreneurship Program (SEP)
CMPak Pvt Ltd (Zong)
Feb 2010 - Jan 2011 | Multan, Pakistan


Marketing, Product Promotion, Customer Facilitation, Customer Services, and Branding.

学历

Bahauddin Zakariya University
哲学硕士, Public Administration‎
Public Administration
Completed
2015
Bahauddin Zakariya University
学士, 理工学士, BS (Hons)‎
Mass Communication
CGPA 3.2/4
2013
Government Science College Multan
中级/A级, , F.A‎
Humanities and Social Sciences
所占比重 63%
2009
Workers Welfare School for Boys Multan
大学入学/0级, , Matriculation‎
Biological Sciences
所占比重 46%
2006

技能

熟练 Quality Assurance
熟练 team management.
熟练 email
中级 Excel
熟练 HRIS
熟练 PHC
中级 Selling Skills
熟练 . Plan & prioritize
熟练 1. Excellent Communication
中级 2. Analytical & Numerical
初学者 3. Commercial Awareness
熟练 Ability to demonstrate initiative
熟练 Ability To Identify Emerging Issues
熟练 Ability to plan and work within agreed time
熟练 Ability To Travell
熟练 able to communicate clearly
中级 able to travel extensively
中级 Accounts Administration
熟练 Accounts / Manager
熟练 Accounts Administration
熟练 Accounts Management Sklls
熟练 Adaptive Leadership
熟练 Admin Assistantce
熟练 Administrative Skills
中级 Adult Participatory Learning
熟练 Advisory And Coordination
熟练 Advisory Skills
熟练 Aesthetic Procedures Knowledge
熟练 Analytical
熟练 Analytical Skills
熟练 Aseptic Technique Knowledge
中级 Bio Surgery
中级 Branch Support.
中级 British Accent
熟练 British Accents
熟练 Business Exposure
熟练 Capacity Assessment
熟练 Capacity Building
中级 Commercial Awareness
熟练 Communicating Skills
熟练 Complaints Dealing
熟练 Compliance Operations
熟练 Computer competences
熟练 Computer Operations
熟练 Computer Operator
熟练 Configuring Software
熟练 Conservation Awareness
熟练 Consumer Healthcare
初学者 Content Marketing Skills
熟练 Control Points Knowledge

语言

中级 Saraiki
中级 英语
熟练 旁遮普语
熟练 乌尔都语

Ahsan 联系人

Muhammad Aqeel Rafiq
Soft Infinity Technology Pvt. Ltd