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概要
For me success comes with smart work, not hard work and willingness to achieve more everyday. I welcome opportunities with a positive energy as with it comes with new challenges and a chance to prove myself.
PROFESSIONAL PORTFOLIO:
An experienced candidate with a demonstrated history of working in a corporate sector. Skilled in Microsoft, Technology Management, E-Commerce, Social Media Marketing, Reporting & Analytics, Communications, Customer Service, Team Leadership, and Business Management. A professional with a Management and Business Computing/IT academic background.
KEY COMPETENCIES AND PERSONAL SKILLS:
- Quick learner and have fast, accurate data entry skills.
- Able to work on tasks individually or as part of a team.
- Assisting with conflict resolution.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Excellent organizational skills that allow me to multitask effectively.
- Proven ability to understand problems and then develop imaginative and inventive solutions.
- Able to communicate concepts and strategies clearly to colleagues.
- Strong negotiation and interpersonal skills.
- Database maintenance skills/Record keeping.
- Results oriented and strong time management and prioritization abilities.
工作经历
Sales & CS Executive
Answering the phone and dealing with customer inquiries and complaints.
Expanding the customer base by upselling and cross-selling and generating leads and sales as per daily targets.
Recorded all conversations with clients with details of inquiries or complaints and action steps that were taken.
Assisted in soliciting sales of new products and policies.
Understanding of customer psychology, needs and requirements.
Experience with CRM and salesforce softwares.
Maintained strong clientele relationships with customers.
Coordinated the administration of product orders, serving customer needs, and ensuring delivery.
Generated client service reports for management.
Developed best practices to improve service quality and productivity.
Provided profitable price quotes and established payment and credit terms to customers. Received recognition as both Employee of the Month and Top Sales Performer.
Technical Advisor
I was an intern here
