概要


With over Seventeen (17) years of experiences, 10 years in Operations Customer Services, 4 years in SALES and RECOVERY Management Unit and 03 years as Administration and Management Position in NGO. Proficient with Microsoft System including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook


工作经历

公司标识
AREA SALES HEAD
Efu Life Assurance Ltd
Mar 2022 - 代表 | Hyderabad, Pakistan

Reported to RSH & NSH
To handle the team of 6 Area Sales Coordinators and 40 Bancassurance sales Consultant in the reporting regions
Keep close interaction with Regional Heads (Askari & JS Bank Limited) and identify potential branches and discussing issues Motivated Area Managers regarding ongoing incentives and conventions
Identify and implement action plans in branches for achieving business growth objectives and targets Communicate and provide information to the customers about profit and future financial planning
Create a culture of sales and service within the region. Assist in identifying and implementing action plans in region
Fully exploit the potential of Bank Staff to sell Bancassurance product using branch network of 120 branches of the Area Regions. Ensure the achievement of targets set for Regions and also assist the Bank officers in meeting business growth objectives
On job training the Branch Managers & Bank Staff on new products / product features and ensures knowledge dissemination. Co-ordinate with Regional Chief and Area Manager of Askari & JS Bank Limited for renewal cases of their Branches.
Provide comprehensive solutions to the customers and work well with a team and be co-operative. Providing solution and customer servicing to the clients
Customer interfacing role, especially dealing with and guiding vendor Flexible and adjust to changing business needs and environment Arrange and assist in meetings and project team activities

公司标识
EXECUTIVE AREA SALES CO-COORDINATOR
EFU BANCASSURANCE (JS BANK LIMITED)
Oct 2018 - Feb 2022 | Hyderabad, Pakistan

Reported to Regional Sales Head.
Keep close interaction with Regional Head (JS Bank Limited) and identify potential branches and discussing issues
Motivated Area Managers regarding ongoing incentives and conventions
Identify and implement action plans in branches for achieving business growth objectives and targets
Communicate and provide information to the customers about profit and future financial planning
Create a culture of sales and service within the region. Assist in identifying and implementing action plans in region
Fully exploit the potential of Bank Staff to sell Bancassurance product using branch network of 15 branches of the Area Region.
Ensure the achievement of targets set for Region and also assist the Bank officers in meeting business growth objectives
On job training the Branch Managers & Bank Staff on new products / product features and ensures knowledge dissemination.
Co-ordinate with Regional Chief and Area Manager of JS Bank Limited for renewal cases of JS Branches.
Provide comprehensive solutions to the customers and work well with a team and be co-operative.
Providing solution and customer servicing to the clients
Customer interfacing role, especially dealing with and guiding vendor
Flexible and adjust to changing business needs and environment
Arrange and assist in meetings and project team activities.

公司标识
ADMIN & GENERAL SECRETARY
GENESIS SPORTS DEVELOPMENT WELFARE ORGANIZATION
Sep 2015 - Aug 2018 | Hyderabad, Pakistan

Responsible for fund raising program and arrange funds for deserving student and sports events.
Prepare agendas, reports and papers for all Committee meetings.
File data and perform routine clerical tasks
Attend and take minutes at all Committee meetings.
Maintain a sound knowledge of league/region/state rules and regulations.
Maintain confidentiality on relevant and delicate matters.
Have a good working knowledge of meeting procedures.
Be aware of the future directions and plans of Organization members.
Co-operate with and assist the Committee and other office bearers with their duties and responsibilities.
Support and encourage all organization members
Review Coaches and Managers Handout prior to meeting
Maintain club administration records for Coaching, events, sports camps etc.
Arrange different types of sports tournaments in Hyderabad throughout the year
Responsible for promote sports activities in order to create healthy atmosphere.
Responsible to promote sports goods to the poor and needy student
Support all media, promotion, marketing and sponsorship activities

公司标识
DEPUTY SALES MANAGER
JUBILEE LIFE BANCASSURANCE (HBL)
Apr 2014 - Aug 2015 | Hyderabad, Pakistan

Promoted as a DEPUTY SALES MANAGER (Bancassurance) and direct reported to Divisional Sales Head.
Cascade targets to Team Leaders and Business Sales Officers regularly track and review performances.
To handle the team of 6 Team Leader and 40 Bancassurance sales officers in the reporting region.
Keep close interaction with Regional Chiefs (Habib Bank Limited) and identify potential branches and discussing issues.
Motivating Area Managers regarding ongoing incentives and overseas conventions.
Create a culture of sales and service within the region. Assist in identifying and implementing action plans in region.
Identify and implement action plans in branches for achieving business growth objectives and targets.
Fully exploit the potential of reporting TL to sell Bancassurance product using branch network of 60 branches of the Region.
Ensure the achievement of targets set for Region and also assist the team leaders in meeting business growth objectives.
On job training to Team Leaders and BSO’s on new products / product features and ensures knowledge dissemination.

公司标识
Persistency (Recovery) Territory Manager (Hyd & Sukkur)
Jubilee Life Bancassurance (HBL)
Sep 2013 - Mar 2014 | Hyderabad, Pakistan

Direct Reported to Persistency Recovery Unit Head.
Co-ordinate with Regional Chief and BDM of Habib Bank Limited for renewal cases of HBL Branches.
Provide comprehensive solutions to the customers
Work well with a team and be co-operative
Providing solution and customer servicing to the clients and team which work in my hierarchy
Customer-interfacing role, especially dealing with and guiding vendor,
Communicate effectively and clearly with good ability,
Ability to respond positively to working in a pressured environment.
Flexible and adjust to changing business needs and environment
Working with technology or telecommunications or related areas.
Communicate and provide information to the customers about profit and future financial planning.
Arrange and assist in meetings and project team activities.
File data and perform routine clerical tasks as assigned and needed

公司标识
Manager Customer Service (Hyd & Sukkur)
World Call Wireless an Oman Tel Company
Jun 2007 - May 2013 | Hyderabad, Pakistan

Reported to Sr. Manager CS operation south.
Direct reported regarding customer operation to concern managers
Responsible of all official correspondence of CSC handling, chronic customers at Level 2 escalation within the prescribed time period Generation of daily reports regarding customer complaints, sales leads, and queries.
Manage all function including Customer dealing, Training of CR Staff, Quality of service and being informed with new technology
Interact with other department within the company for resolution of customer complaint (billing, technical support ,etc)
Implementing and monitoring delivery of customer services in accordance with corporate policies.
Ensuring the customer services center runs smoothly and creating awareness about the brand quality to the customers.
Stock taking and updating position.
Visit to out of city to check and maintain stock position
Co-ordination with regional accountant for issuance of Inventory for direct sale and making complete record of CSC Inventory’
Record keeping and maintaining of promotion’s activity
Develop daily stock and collection reports and forwarded to concern managers
Making and compiling daily walk-in customer complaint report and customer CRF up-gradation
Coordination with HR admin to solve all CSC staff issues, medical, leave, attendance and office environment issues
Make sure about the best environment for customers at CSC

公司标识
Customer Service Representative
TeleCard Telecom Limited GO-CDMA, Hyderabad
May 2003 - Feb 2007 | Hyderabad, Pakistan

Provided fully information of product to customer
Maintain Sale Subscribers CRFs
Calling activity to customer to informed about new packages
Handle of all internet issues, data setting in customer computer, providing on call support to customers with internet issues
Coordinating with NSS and I-N to solve direct customers complaints, data facility problem, addition of MDN at I-N, etc...
Maintaining files of Official documents
Cash handling in absence of Executive
Calling activity on deactivate MDNs
Handling all terminal issue in absence of T.E officer

学历

University of Sindh
硕士, 贸易硕士学位, M.Com‎
Services Management
等级 B+
2004

技能

熟练 Accounts Managment Skills
熟练 Admissions Counseling
熟练 Aftersales
熟练 Aseptic Technique Knowledge
中级 Branch Accounting
熟练 Branch Support.
熟练 Branch_Operations
熟练 British Accents
中级 Business Analysis
熟练 Business Development Strategies
熟练 Call Control
熟练 Complaint Management
熟练 Conservation Awareness
中级 Conversational English
熟练 Coordination Skillss
熟练 Corporate - Procurement / Administration Departmen
中级 Credit Collection Recovery
熟练 Customer Acquisition Skills
熟练 Customer Care Representation
熟练 Customer Orientation
熟练 Customer Oriented
熟练 Customer Service =
熟练 Deep Knowledge of the Subject
熟练 Development Development
熟练 Email Etiquette
熟练 End to End Sales
熟练 Field Research Operations
熟练 Field Work
熟练 Fixed Asset Management
熟练 Fluent in English
熟练 Form Filling
熟练 Founds Management
熟练 Handling Assignments
熟练 Individuals / Consumers
中级 Industrial Selling Skills
熟练 IT Support Responsibilities
熟练 Lead in
熟练 Leading Diverse Teams
熟练 Legal Affairs Management
熟练 MIT Knowledge
熟练 Negotiation Skills
熟练 Observation Skills
熟练 Operational Tasks Handling
熟练 Operations Working
熟练 Oral Written and Communication
熟练 Presentation Skills
熟练 Problemn Solving Skills
熟练 Record Keeping
熟练 Recovery Planning
熟练 Relations Management Skills

语言

中级 英语
熟练 乌尔都语

Syed 联系人

Rahib ali ghumro
Habib Bank Limited