Current Project: PARCO IS-OIL (SAP S/4 HANA, SAP SuccessFactors, SAP SAC & BW 4/HANA Implementation)

• Creating and managing project documentation as Project Charter, Project Plan, RAID Log,
• Communication Plan, Stakeholder Analysis
• Project Risk Management with Planning & Monitoring the schedules and revising as per
Needs
• Time Management
• Managing Deliverables
• Monitor & Control Project progress.
• Manage project reports and necessary documentation.
• Manage assets for new hiring.

Work with end user to determine work flow requirements and then translating those requirements Into PACS operational parameter. Work with I.T for software integration and network engineers to ensure and support proper Operations of I.T Team. Coordinate with I.T and biomedical engineers to ensure proper running of modality/ hardware Components. Coordinate for integration of radiology modality, RIS, VRS and PACS. Monitor functionalities of tele-radiology reporting and remote consultation. Work as admin to daily perform PACS Quality Control. Installation and configuration of VIDAR for image digitization. Installation and configuration of PACS SCAN for scanning and sending Patient slips to PACS. Installation, Configuration and support of radiology reporting stations. Installation, Configuration and support of PACS DVD Burner. Manage internet resources. Work as functional administrator of VRS Monitor report turnaround time (Quality Indicator) and related reports in VRS and dependent RIS Functions. Train health care providers for I.T System on requirement basis. Conduct refresher courses. Orient and train health care providers for new I.T System (if any)

• Installing, configuring and maintaining PCs, Laptops, Printers and applications for both hardware and software. Maintaining and troubleshooting handheld (iOS, Android, Windows, etc) and troubleshooting, repair and networks
• Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required
• Providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications
• Setting up new users' accounts and profiles; responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; Conducting electrical safety checks on computer equipment
• Maintain high degree of customer service for all support queries and adhere to all service management principles
• Any other task assigned by the Supervisor

Basic Job Responsibilities/Authorities:
• Trouble shooting users queries regarding HIS(Hospital Information System)
• Effectively use MS Office
• Take HIS user related calls effectively and log them accordingly
• To supervise the support staff effectively, manage their schedules and train them properly
• Hold HIS training sessions regularly
• Interact with MIS staff and assist Sr. Manager MIS in resolving all HIS support related issues.

Technical / Special Job Responsibilities:

• Implementing & Ensuring the HIMS Projects successful GOLIVE
• Managing & Configuring LAN
• Installing & Managing New Updated Software’s
• Trouble Shooting Of Windows, Network & Hardware Assembling
• Firewalls Installations for data saving and attacks of virus from Internet. Apply policies regarding all types of internet security.
• ITIL helpdesk Management use to Provide Complete Helpdesk Support to users
• Monitor the complain logs on regular basis, try to resolve them at his/her end first otherwise report to MIS staff or if required to Sr. Manager MIS
• Regular analysis or complaint logs and brief Sr. Manager MIS to help enhance HIS capability and communicate documented user feedback regarding HIS every three months Server’s installations.
• Wireless Network Installation.
• Routers Installations.
• Performing routine audits of systems and software.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Should stay updated on all HIS up gradations
• Take innovative steps to help reduce complaints and make the entire HIS more user friendly.
• Printers Installation and sharing online printer from users end.

• Give Helpdesk support to user related to Hardware,Network,Desktop,Software etc
• Maintain Inventory of IT Assets.
• Internal Audit with team related IT Assets
• Issuance of Purchase Order
• Making GRNs of all good equipment
• Looking all obsolete equipment over all TCS network
• Guiding DP staff how to maintain Inventory
• Installation of Operating system, servers
• Software installation as per requirement by user
• Network & Hardware Troubleshooting