概要

Expert in Returns and Refund | E-commerce Customer Service, Expert in Wholesale Reconciliation and Reimbursement | Expert in Product Research | Expert in Shopify and Etsy Store Management.

工作经历

公司标识
Dispatch and Logistics - Reconciliation Executive
Leverify
Apr 2022 - Oct 2022 | Rawalpindi, Pakistan


Experience in Product reserach, Negotiating With Suppliers and securing samples and product development.
Sending In FBA Inventory and downloading Amazon Barcodes for each unit.
Work in downloading shipping units and tracking the shipment along with checking units received.
Expert in reimbursement and reconciliation for FBA units for wholesale Amazon and also on Private label.
Daily consolidation of in process shipments.
Verifying Invoices from supplier and proof of delivery.

公司标识
Event Management Coordinator
Media Sniffers
Aug 2021 - Jan 2022 | Islamabad, Pakistan


Ensure that clients requirements are fulfilled
Come up with suggestions to enhance the event’s success
Prepare budgets and ensure adherence
Source and negotiate with vendors and suppliers
Be in charge of hiring personnel (DJs, waiters etc.)
Coordinate all operations
Approve all aspects before the day of the event
Ensure event is completed smoothly and step up to resolve any problems that might occur
Analyze the event’s success and prepare reports

公司标识
Amazon Virtual Assistant & Shopify Store Manager
iATO (Radical E)
Mar 2020 - Jun 2021 | Islamabad, Pakistan


Expert in creating Message Templates for Amazon customers replies, answering Questions Asked,
commenting On Positive and negative reviews.
Matching Orders To Reviews on Amazon and Dealing With Negative Customer Feedback.
Creating Removal orders, locating past orders.
Expert in returns and refund.
Keeping up to date with trends, market news and important developments.
Presenting your ideas to senior management.
Tracking and analysing sales figures to work out which online marketing campaigns are working well.
Developing your company’s online marketing strategy.
Planning future campaigns, especially around significant dates or holidays (Christmas shopping, Black
Friday, Easter etc.)
Looking after your team including providing guidance, instruction, feedback and performance reviews.

公司标识
Customer Contact Representative
CMPak Pvt Ltd (Zong)
Mar 2018 - Dec 2019 | Islamabad, Pakistan


Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers.
Act as a general resource for customers by providing a strong knowledge of store, departments, services, and events.
Set a positive example of the Nordstrom experience while meeting service expectations and communications standards.
Respond to emergency situations using established procedures.
Maintain a high level of confidentiality.
Trouble shoot and resolve customer service inquiries while building a relationship with the customer.

公司标识
Customer Service Executive
IBEX Global
May 2017 - Feb 2018 | Islamabad, Pakistan


Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.

学历

Quaid-i-Azam University
学士, BSc, Bachelors in Arts‎
Computer Sciences and Information Technology, Statistics
CGPA /0
2014

技能

熟练 Amazon
熟练 Amazon Wholesale
熟练 Case Management
熟练 Communication
熟练 FBA
中级 Jungle Scout
熟练 Affiliate Marketing
熟练 Amazon
中级 Amazon Account Managament
熟练 Amazon Account Management
熟练 Amazon FBA
熟练 Amazon FBA Knowledge
熟练 Amazon Knowledge
熟练 Amazon Operations Management
熟练 AMAZON PPC
熟练 Amazon Product Listing
熟练 Amazon Sales
熟练 Amazon Seller Central Command
熟练 Amazon Store Management
中级 Amazon Store Setup
熟练 Amazon VA
中级 Amz Scout
熟练 Analytical Skills
熟练 Answering Inquiries
中级 Canlendar Management
熟练 Communication Skills
熟练 Computer Operations
熟练 Computer Technologies Proficient
熟练 Cooordination Skills
熟练 Coordination Skillss
熟练 Customer Analysis
熟练 Customer Contact Skills
熟练 Customer Dealing
熟练 Customer Experience Management
熟练 Customer Interaction Management
熟练 Customer Satisfaction Management
熟练 Customer Service
熟练 Data Comparison
熟练 Data Entry
熟练 Data Management
中级 Drop Shipping
熟练 E-commerce Sales
熟练 eCommerce
熟练 eCommerce Knowledge
熟练 eCommerce Account Handling
熟练 eCommerce Knowledge
熟练 eCommerce Management
中级 eCommerce SEO
熟练 Effective Communication Skills
中级 English Writing

语言

熟练 乌尔都语
熟练 英语