Expert in Returns and Refund | E-commerce Customer Service, Expert in Wholesale Reconciliation and Reimbursement | Expert in Product Research | Expert in Shopify and Etsy Store Management.
Experience in Product reserach, Negotiating With Suppliers and securing samples and product development.
Sending In FBA Inventory and downloading Amazon Barcodes for each unit.
Work in downloading shipping units and tracking the shipment along with checking units received.
Expert in reimbursement and reconciliation for FBA units for wholesale Amazon and also on Private label.
Daily consolidation of in process shipments.
Verifying Invoices from supplier and proof of delivery.
Ensure that clients requirements are fulfilled
Come up with suggestions to enhance the event’s success
Prepare budgets and ensure adherence
Source and negotiate with vendors and suppliers
Be in charge of hiring personnel (DJs, waiters etc.)
Coordinate all operations
Approve all aspects before the day of the event
Ensure event is completed smoothly and step up to resolve any problems that might occur
Analyze the event’s success and prepare reports
Expert in creating Message Templates for Amazon customers replies, answering Questions Asked,
commenting On Positive and negative reviews.
Matching Orders To Reviews on Amazon and Dealing With Negative Customer Feedback.
Creating Removal orders, locating past orders.
Expert in returns and refund.
Keeping up to date with trends, market news and important developments.
Presenting your ideas to senior management.
Tracking and analysing sales figures to work out which online marketing campaigns are working well.
Developing your company’s online marketing strategy.
Planning future campaigns, especially around significant dates or holidays (Christmas shopping, Black
Friday, Easter etc.)
Looking after your team including providing guidance, instruction, feedback and performance reviews.
Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers.
Act as a general resource for customers by providing a strong knowledge of store, departments, services, and events.
Set a positive example of the Nordstrom experience while meeting service expectations and communications standards.
Respond to emergency situations using established procedures.
Maintain a high level of confidentiality.
Trouble shoot and resolve customer service inquiries while building a relationship with the customer.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.