-Assisting key customers in their booking processes, addressing inquiries about bills of lading, and providing support for empty pickup requests by coordinating with the appropriate departments.
-Make sure that Freight invoices are created correctly, matching approved rates for different customers.
-While creating Freight invoices, double-check various details, like Plugin charges from terminal websites, Freight charges, Container quantities, Seal charges, Documentation charges, LOLO charges, AMS/ENS charges and verify outbound Detention using IRIS 4 application with the corresponding bill of lading/booking.
-Ensure invoices are issued when the system's Bill of Lading is complete with updated filling rates. If these rates aren't updated, follow up with CSD export to rectify. The delay in updating is due to the Customer portfolio issue within the Bill of Lading
-Ensure to only issue the invoice after the vessel sails and the system shows containers as 'loaded'. The inventory department updates the loading list in the system. Follow up if there are delays ensuring timely invoicing for customers.
-Ensure that customers receive their invoices on time to avoid any late BL pickup charges.
-Respond promptly to customers’ emails and calls when they ask for Freight invoices.
-Creating Telex release invoices when asked by the customers.
-Timely send Telex release bill of ladings to CSD Export department for further processing, making sure that their Freight payment with Telex charges is received, furthermore the Original bill of lading and LOI are intact.
-After sending invoices to customers, update their payments and cheques accurately in the local software.
Inform CSD Export department about the payment status of bookings, so they can release seaway bill of ladings.
-Follow up with customers for outstanding payments and ensure they make all payments on time.
-Weekly updating the outstanding report sent by the Finance department regarding the status of receivables and providing remarks for delay.
-Sharing Shipper-Owned Container certificates with Discharge Port Agents. This SOC certificate information is provided by the freight forwarder which we share with the discharge port agent.

-Assisting the import function of containerized (only KANUPP/CHASMA) and breakbulk (Overall) shipments.
-Sending arrival advice of KANUPP consignments to Clearing and Transport agents.
-Coordination with custom clearing agent for customs clearance of shipments from the port. Make sure the cargo is cleared timely from the Pakistan Customs.
-Coordination with transport agent for the delivery of consignments to the project site. Keeping the transport carrier aware of which cargo belongs to KANUPP and CHASMA sites. Taking feedback and making sure the cargo is delivered to the project site on time and acquiring delivery handover challans.
-Keeping track and checking all the KANUPP transportation costs while making sure they are rightly billed as per contract rates by the transport agent before expediting it to the payables department.
-Tracking of vessels/shipments from marine traffic, shipping, and ports/terminals websites. Recording and filing of shipping documents.
-Maintaining daily reports on Ms. Excel of CZEC K2K3(KANUPP) project, K2K3 containerized cargo, Transport condition and forwarding it to the Head office China.
-Making containerized cargo invoices. These invoices are drafted on Ms Excel
-Inputting payables transport carrier invoices into logistics software 'climax'.
-Creating/Applying for NDC (No demand certificate) of vessels at KPT and Port Qasim web portal as per the information given from the boarding officers.
-Adding partner and co loaders on request and the prerecorded basis on WEBOC portal in vessel VIRs. Applying for port clearance of vessels (as per the information given by the boarding officers).
-Make sure the local CSK software is fed correctly as per received import breakbulk data. Thoroughly checking/updating the transferred WEBOC breakbulk import manifests with the bill of ladings.
-Providing a copy of the manifest to the consignees for their reference and cross-checking to see if the data is uploaded correctly.
-Sending invoices/delivery order charges to the consignees.
-Facilitating the release of breakbulk delivery orders for clients/consignees while making sure all the documents are in order. Also intimating/responding to their calls/emails regarding delivery order charges and shipment tracking.
-Issuing direct delivery permission letter for DG/hazardous and heavy packages (above 30 mt) while making sure they are collected by the consignee one/two days before the berthing of the vessel.
-EGM registering of vessels on the FBR website.
-Assisting the completion of import/export guarantee - Extension/Cancellation documentation related to Pakistan Customs.

- Responsibilities included documentation.
- Ensuring invoices of vendors and internal financial invoices are stamped with correct SAP tax deduction codes, timely scanned and emailed to the Global service center for their clearing from the system via cheques.
- Pulling out invoices from SAP of the cheques that are generated from the system and getting them ready to be dispatched.
- Tabulation of invoices on MS Excel and writing manual cheques for the vendors in case payments are delayed through the system.
- Responding to the follow-up calls of vendors.
- Making the letter for issuance of pay orders upon instruction from the Supply Chain department in favor of vendors while attaching the supporting shipping documents and forwarding it to the bank.
- Making sure that all the cheques and pay orders are rightly collected by the vendors in due time.
- Fulfilling the requirements for the processing of Inter-Country billing invoices that involved pulling of payables information from SAP. Tabulating invoice of those document numbers that need to be paid on MS Excel and MS Word, gathering of shipping documents, getting auditor's endorsement and releasing the final invoice for processing to the bank.
- Making the letter of reimbursement for the expense claims of employees and forwarding it to the bank so that those amounts could be transferred into their accounts.
- Extending new vendors on SAP

The duration of the internship was 6 weeks. There were almost 23 internees and we were divided into groups of 5 members each. The group and week wise we were made to rotate in different departments of SBP. During this course, we were rotated in the following departments.

- Cash Department
- Administration and Audit
- Banking and Export refinance
- Securities and Currency Management Unit/Cash Management Examination Division
- Prize bond

In the last week of our internship, we had to submit a report regarding what we have learnt in each of the sections of SBP along with that we had to give an idea about what innovation can be brought in any of the processes of SBP which we think that they should be redesigned in order to increase the efficiency of the bank. We then presented that idea and recommendation in front of the most senior management namely the Cheif Manager and Deputy Chief Manager. The idea and recommendation which we gave were on 'Altering the process of Claim notes and Introducing barcodes in PB-35 record keeping'.