- Achieved recognition from senior management for contribution to store success, including managing sales, recruiting employees and operations to foster optimal performance.
- Evaluate and improve customer service and respond to customer requests and issues.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Plan budgets, authorize expenditures, and monitor revenues.
- Manage staff and assign duties.
- Determine merchandise and services to be sold and implement price and credit policy.

- Referred clients to appropriate team members, community agencies and organizations.
- Performed various administrative functions, including filing paperwork, sorting mail and book-keeping.
- Conferred with representatives of local governments to assess and meet community needs.
- Optimized operational systems to maintain effective budgets and accurate documentation for permanent records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.

- Review requirements of establishment and determine quantity and type of merchandise to purchase.
- Study market reports, trade periodicals, sales promotion materials, visit trade shows, factories, product design and events.
- Select the merchandise which best fits the establishment's requirements.
- Oversee distribution of merchandise to outlets and maintain adequate stock levels.
- Establish and maintain contact with suppliers.
- Purchase general and specialized equipment, materials, or business services for use for further processing by establishment.
- Assess requirements of an establishment and develop specifications for equipment, materials and supplies to be purchased.

- Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical and service concerns.
- Collaborated with vendor representatives and customers to set up optimal delivery schedules.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates.
- Maintain sales records for inventory control.