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概要
A Certified Trainer and a Change Agent through GEM Int’l Singapore, with more than 12 years of progressive experience in Customer Service Industry (banking, telecom & hospitality industry). A seasoned trainer, a coach, mentor, motivator, and public speaker who is always willing to explore new fronts by experimenting modern training methodologies and learning tools.Beside academic qualification in HR (MS Human Resource), possess a wealth of subject matter expertise in project management, business process re-engineering, and solutions development, managing training and facilitating change management programs.Has trained more than 10,000 people on variety of soft skills and technical topics, expertise includes sessions on Personal, Interpersonal Skills, Leadership, Selling & Upselling, Change Management, Communication Skills and Customer Excellence.
工作经历
Training Manager
• Analyses training needs in the hotel and prioritizes such needs for General Manager and Executive Committee review.
• Develops annual training plans and prepares monthly reports to the General Manager and Corporate General Manager of Training & Development.
• Assists Executive Committee and Heads of Department to produce training plans for each department.
• Assists Departmental Trainers in achieving training objectives and reviews on a monthly basis.
• Maintains standard hotel training equipment and training library of resources.
• Conducts employee orientation to the company and the hotel standard.
• Conducts and evaluates all off-job training.
• Delivers briefings of all internal programs to executive management and department heads.
• Compile the hotel’s training budget and monitor expenditure on a monthly basis. /
• Recruits and selects students, school leavers and graduates for training programs/schemes within the hotel.
• Establishes and maintains employee, supervisory and management records of training.
• Reviews training policies, procedures and practices and recommends improvements to management.
• Participates in developing and implementing various training and development programs to meet identified needs and ensure guest service quality, profit enhancement and staff security and safety.
• Monitors present and future trend, practices and systems in the training field and make recommendations relating thereto.
• Establishes and maintains effective employee relations.
• Contributes towards corporate training and development activities as directed by the Corporate General Manager of Training & Development
