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概要
Experienced Technical Support Engineer with a proven track record of delivering exceptional customer service and resolving complex technical issues. Skilled in hardware and software systems, troubleshooting, and networking principles. Strong problem-solving and analytical abilities, with a customer-centric approach. Effective communicator and collaborator, able to bridge the gap between technical and non-technical individuals. Proficient in managing customer expectations, documentation, and training. Dedicated to continuous learning and staying updated on emerging technologies. Seeking new challenges to contribute to an organization's success in providing outstanding customer support.
工作经历
Technical Support Engineer
Technical support for VPN all over the world.
Invoices generation, payment confirmation and account issuing.
Maintaining Online Payments.
Worked on almost all operating systems.
Report generation and daily task performed report on Excel.
Maintaining IT Assets Inventory
Admin IT
Provide technical support, maintain internal network, install and troubleshooting of printers, scanners, routers, laptops and other devices.
Maintain record of all equipment.
Make official ids on domain.
Technical support engineer
Troubleshooting, Configurations of routers, technical support, and Deployment of links.
Leading Fiber teams and Field Engineers.
Worked on Secure CRT, OLTs, NMS, WinBox and Modem Routers.
PR generation, clearance, approvals and documentation.
Stuffs purchasing and market surveying.
Daily, weekly, and monthly reports generation and submission.
All the inventory regarding PR generation.
