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概要
With nine years of comprehensive experience across real estate, financial advisory, sales management, team coordination, and operations management, I am a seasoned professional adept at driving business success and exceeding organizational objectives.I have consistently delivered outstanding results by leveraging my diverse skill set and leadership abilities.My track record includes spearheading successful sales initiatives, optimizing operational processes, managing high-performing teams, and providing strategic financial guidance to clients.
项目
工作经历
Sales & Operations Manager
Key Responsibilities:
1. Sales Team Management
Supervised and trained sales team to meet targets.
Developed sales strategies and monitored performance.
2. Hiring and Recruitment
Managed recruitment and onboarding processes.
Conducted performance reviews and filled talent gaps.
3. Office Operations Management
Maintained office decorum and managed supplies and budget.
Coordinated maintenance and operational issues.
4. Customer Relationship Management
Built client relationships and resolved inquiries.
Implemented CRM systems and gathered client feedback.
5. Strategic Planning and Reporting
Executed plans to enhance sales and operations.
Prepared sales and market trend reports for management.
Sales Operations Manager
Key ResponsibilitiesSalesDirect sales & leads generations.Social Media marketing & operations handling.
Administrative SupportManage incoming and outgoing correspondence (emails, phone calls, mail).
Office ManagementOrder and maintain office supplies and equipment. (Inventory Managment)
CommunicationAct as a liaison between employees and management.Welcome visitors and clients, ensuring a professional and welcoming atmosphere. (Front Desk Assistance)
Data ManagementManage and update databases, contact lists, and records.Maintain confidentiality and handle sensitive information with discretion.
Problem SolvingAddress and resolve day-to-day administrative issues and challenges.
Operations Support
Duties :
Live chat handling quick response on Email for customer complaints and queries.Escalation of the issues on timely manner in order to resolve complaints with in the assigned Turnaround Time.Record Keeping. (MS Excel)Ensure timely reporting of complaints.KPI Management with Quality & Quantitative parameters.Expert in customer care/communications, problem solving, relationshipbuilding and employee training and support.Act as contact point for priority customers only.Cisco communicator.Hourly SL reporting for abandon calls, handled calls & total calls.Agent skillset management.Client management.Rotational shift handling.Team Management.Data Entry.Trend Analysis of work load and complaints.
Customer Sales Executive
Researching and identifying potential customers
Qualifying leads and developing sales opportunities
Contacting potential customers and building relationships
Presenting products or services and demonstrating their value
Negotiating and closing deals
Providing customer support and follow-up
