Forecasting and dividing sales targets for all products/services at Express Centers.
Managing special projects including YAYVO, SME accounts, sentiments, CVI, STI etc.
Developing strategies and planning for long-run schemes in order to achieve targets.
Encouraging team for cross-selling and up selling to achieve targets.
Managing key customer accounts through regular liaison.
Leading, motivating, grooming and assisting team in achieving set targets and ensure the provision of exceptional customer care including conflict/query resolution.
Involved in decision making and problem solving activities.
Staying update of information on market trends, conducting gap analysis and suggesting improvements in processes.
Maintaining outlook of assigned express centers and arranging window displays of products/services.
Ensuring availability of stationary, IT equipment etc. for booking at assigned express centers.
Reporting directly to the Manager and the director.
Work on new ventures and Business Strategy documents and presentations
Involved in training programs.
Inter-Department Communication like Accounts, HR, Retail, VAS, Operations and E-com.
Prepare reports and status of all major activities by providing information and statistics.
Manage and execute other projects and activities as assigned by the Supervisor from time to time.

- Achieving sales Targets
- Understanding sales related issues
- Understanding booking SOP of all products
- Support booking staff
- Promote new services
- Handle annoyed customers
- Promote Slaes