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概要
An enthusiastic technical support engineer with the necessary drive and determination needed to resolve complex IT and electronics issues. Possessing effective organizational skills and excellent working knowledge of android, system and network technologies with a desire to keep up to date with the latest developments. Now looking for a new and challenging technical support position to utilize exiting and experience my career.
工作经历
Technical Support Engineer
System and Hardware support:
• Printers: (Epson Thermal, Slip and Dot Matrix) Systems installations and Troubleshooting.
• LAN/WAN Network support and Troubleshooting.(Diagnoses problem)
• Troubleshooting, maintenance and repair of Motherboard, LCD, RAM, Serial Ports, Printer
Port, Power supply, Adapters, IC's, Panels, Repairing, Checking, Maintenance.
• Maintenance and repair of Motherboard, Head, Mechanical setting, Repairing, Checking, Serial Ports, Printing Port.
Android Software's bugs and Tools:
• Smart phones, Features phones, Bar phones, Tablets, Customization of android and
Bar/Features cell phones.
• Software testing of new mobile products.
• Removing bugs form software.
Customer Support Executive
• Perform site visit to make sure equipment's are working properly
• Broad band (Layer 1)
• Authentication (Layer 2)
• DSL
• VPI (Virtual Path Identify)
• VCI (Virtual Circuit Identify)
• Assists support personnel in investigating and resolving complex customer telecommunication network matters of significance.
Works on Software's:
• ICMS (Internal Complaint Management System)
• BNCC BB Complaint CRM hanging Complaint MMBBOX Portal software AAA Software.
Technical Support Engineer
• Seiko Challenger 3208 Printing Machine Installs UPS, and tests Electronic systems in accordance with applicable standards.
• Perform site visit to make sure equipment's are working properly.
• Provides technical support for a wide variety of Electronic systems to meet business needs.
• Documents problems and/or other matters of Significance, customer configurations, change
Configuration head, Color Matching and Using Seiko Challenger 3208.
