Oversee day-to-day business operations of ecommerce fulfillment and managing all tasks according to agreed packing schedule.
 Planning and organizing subordinate staff members to ensure task completion of all projects is compliant with the defined standards and time frame.
 Reviewing open orders and collaborating with teams to resolve daily execution issues and get orders dispatch timely.
 Setting KPIs for lead-time, shipping time, backorders, shipping exceptions to track progress towards operational goals.
 Monitoring and executing actions to evaluate and improve KPIs.
 Developed team environment in between quality and packing department to ensure all packing issues resolved efficiently.
 Analysis of all standards for packaging lines and ensure compliance to all schedule for processes, development and uphold all packing orders effectively.
 Co-ordinate with warehouse owners to ensure proper storage and segmentation of products.
 Monitoring and recommending improvements to streamline processes and supervise shipments from production until dispatch to end-user.
 Reviewing daily delivery report to analyze and predict potential inventory problems.
 Examine the level of supplies and raw materials to determine shortages.
 Ensuring good customer service by addressing and resolving customer issues in accordance with the company policies.
 Act as a team with customer service sector to understand consumer pain and take initiatives to improve customer experience.
 Cooperate with the logistics partner to establish reports for timely delivery of products.
 Tracking of defects and developing full reconciliation of open orders for root cause analysis.