概要

I started my career back in 2012 as an dispatcher in Call Center Industry. From then onward I have been actively involved in Call Center's, Ecommerce, IT & Software Companies.

I’m an Operations | Human Resource Specialist | Project Manager with an interest in building the most effective workforce possible. For over a 3 Year's, I’ve been helping businesses establish standard operating procedures and immaculate sourcing.

Skills: Microsoft Dynamics for Customer Service | Operations Management | Human Resources (HR) | Call Center Administration | Administrative Assistance | WordPress | Client Relations | Company Operations | Social Media Marketing | Linkedin Lead Generation | Dispatching | Telemarketing | Data Entry | HR Management | Customer Service Management | Leadership | Data Research | Administrative Human Resources | Interviewing | Retail Operations | Project Management | Problem Solving | Recruiting | Digital Marketing | Video Conferencing | HR Strategy

项目

Upstick Makeover
Products To Rate
HML Shoes

工作经历

公司标识
Hiring Manager
Compliance Wizard Inc
Nov 2022 - 代表 | Lahore, Pakistan


Developing and implementing recruitment strategies and processes that align with the company's goals and objectives.
Creating job descriptions and job postings that accurately reflect the skills, experience, and qualifications required for each position.
Sourcing and screening candidates through various channels, such as online job boards, social media, and employee referrals.
Conduct initial phone screens and in-person interviews with candidates to assess their qualifications and fit for the position and company culture.
Managing the interview process and coordinating interviews with other team members as needed.
Conduct reference checks and background screenings on potential hires.
Extending job offers and negotiating compensation packages with selected candidates.
Onboarding new hires and ensuring a smooth transition into the organization.
Maintaining accurate and up-to-date records of candidate and hiring data.

公司标识
Operations Specialist | Human Resources Specialist
UR Adventure Club
Jun 2022 - 代表 | Lahore, Pakistan


Assist in planning, organizing and coordinating functions relating to the operation of the business
Maintain an updated client, customer, contractor data
Monitor expenses and budget
Provide recommendations and suggestions for improvements in any aspects relating to increased performance
Help with the onboarding process including screen and interviewing candidates
Train new hires as necessary and ensure policies and procedures are followed
Keep up to date with the current market trends and industry forecasts
Coordinates with different departments to achieve optimal work production

公司标识
Operations Manager | Human Resources Specialist | Project Management
UR Tech Solutions
Mar 2019 - 代表 | Lahore, Pakistan


Conduct staff performance reviews, and assess needs, cost/benefit, and other operational strategy assessments.
Establish a high standard for productivity, quality, and customer service.
Develop company systems for client interaction.
Manage and improve center performance through performance monitoring, and problem resolution.
Human resources department in the recruitment process by interviewing potential hires, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

公司标识
Lead Generation Executive
Friday Media Group
Jun 2021 - Nov 2021 | Lahore, Pakistan


Extract Leads, Data Analyzing, Data Mining, Data Scrapping, Data Cleansing, Data Assigning
Research Prospect’s Info from Paid and Free Research Tools (LinkedIn, Sales Navigator).
Research Analyzing, Social Media (LinkedIn), Websites

公司标识
Wordpress / E-commerce Virtual Assistant
ProductsToRate
May 2021 - Aug 2021 | Lahore, Pakistan


Updating and developing website as needed on wordpress.
Single product page developing.
Social media Marketing and management, Content Writing.
Create various departmental reports (Google Sheets, Google Docs, etc.)
Online Product research/hunting, data organization and collection.
Create and design marketing materials using Canva.
Asana project management
Assist with other administrative and project requirements task as needed

公司标识
Employment Verifier
Freelancers
Apr 2019 - Jul 2019 | Lahore, Pakistan


Verify Employment History
Job Tittle
Joining Date
Resigning or Termination Date
Reason of Resigning or Termination.
Total Time Period
Thourgh Which Company They Verify Employment

公司标识
Relationship Manager
Simpexbpo (Pvt.) Ltd
Nov 2017 - Mar 2019 | Lahore, Pakistan


Custom CRM
Lead Generation
Build a Relation with customer
Follow Ups, Providing more knowledge about product
Generating Sales
Report to Sales Department

公司标识
Executive
Grasp Solutions Pvt Ltd
Nov 2016 - Nov 2017 | Lahore, Pakistan


US Taxi Inbound and Food Truck Dispatching
Take calls from customers and dispatch taxi to them
Add Restaurant Menu and dispatch food truck
Email and Chat Support
Maintain amount settlement in our CRM
Coordinate with drivers
Update activities of drivers

公司标识
Technician Dispatcher and Customer Support Representative
Trans Data International
Apr 2015 - Sep 2016 | Lahore, Pakistan


DIRECTV US Campaign
Receive calls from customers
Dispatch technicians to customer's house for install

LCD TV

Handle team of technicians, give instructions to them
At the end after service talk to customer for ask about any Issues etc.

公司标识
Customer service Representative & Team leader
Hafizbros travel and money transfer ltd
Jan 2014 - Feb 2015 | Lahore, Pakistan


Money Changer Company
Dealing with UK Client (Pakistani UK People)
Complaint Handling
Dealing with Treasury Department
TT Clearance and other Financial Services
Dealing with Relationship Managers of all Pakistani Banks

公司标识
Sales Executives
Dual Fuel Direct
Jun 2013 - Jan 2014 | Lahore, Pakistan


UK Energy Service (UK Campaign)
Call on UK's businesses (Grocers, supermarket etc.)
More than 10 Suppliers (Electricity, Gas, Broadband)

in our panel.

Offers cheapest unit rate to customer, change the suppliers and this process considered our sale
Build good PR with customers

公司标识
Technician Dispatcher and Customer Support Representative
Mezzi Marketing
Nov 2012 - May 2013 | Lahore, Pakistan


DIRECTV US Campaign
Receive calls from customers
Dispatch technicians to customer's house for install

LCD TV

Handle team of technicians, give instructions to them
At the end after service talk to customer for ask about any Issues etc.

学历

University of the Punjab
学士, 艺术学士, B.A‎
Persian, Punjabi, Islamiyat
等级 B
2018
Govt. Degree Science & Commerce College
中级/A级, 贸易学学生, I.Com‎
Commerce
等级 B+
2014

技能

中级 Accounts Management Sklis
熟练 Admin Task Planning
熟练 Administrative Meetings Management
熟练 Administrative Processes Command
熟练  Talent Acquisition
中级 Call Center Administration
熟练 Client Relations
熟练 Complaint Management
熟练 Computer Proficient
熟练 Configuring Software
熟练 Contract Management
熟练 Data Mining
熟练 Data Research
熟练 Dispatch Skills
中级 Front Desk Responsibilities
熟练 Funds Administration
熟练 Global Talent Acquisition
熟练 HR
中级 HR Management
中级 Human Resources (HR)
熟练 Installation Process
中级 Interviewing
熟练 Italian Cooking
熟练 Japanese & Korean Language Proficiency
熟练 Japanese Teaching
熟练 Lead Generation
中级 Microsoft Excel
熟练 Operations Management
熟练 Outbound Marketing
熟练 Process Operations Handling
熟练 Record Keeping
熟练 Recruitment Tools Command
熟练 Relationship Management
中级 Retail Operations
中级 Revenue Analysis
熟练 Schedule Appointment
熟练 Security Principles
中级 Short hand
熟练 Social Media
熟练 Staff Manegment
熟练 Talent Management
熟练 Troubleshooting Skills
熟练 عمليات خدمة العملاء

语言

熟练 英语

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