->Providing technical Support to the customer, regarding the cable, DSL, Fiber optic internet services, by taking calls and resolving the connectivity issues, browsing issues, website opening issue, Ipconflict, DHCP issues, resolving wifi range issues, connectivity of modems, routers , IPTV, and Voip phones, fax machines, scanners, wireless printers, and all high tech gadgets and helping customer to connect multiple devices, if issue not fixed making tickets and escalating in timing based manner, providing SLA to the customers, secondly, involving multiple department such as customer support, technical support level 1 , 2 , 3 and taking necessary action to fulfill the task.
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Provides Technical support for level 1 and Level 2 remotely and inperson to the customers, involves in resolving the fiber optic internet issues, regarding connectivity, slow speed, email delivery issues, fiber disconnection, wifi issues, also maintain quality of services throughout and struggling to follow the tickets in given SLA and managing and forwarding the cases to other teams.

My work is to provide users to troubleshoot and diagnose tech issues and to provide actionable solutions, making tickets and involve other teams to rectify the issue in given time, and the issues is regarding the cellulare signals coverage, internet connectivity, bundles activation and other mobile network connectivity issues.