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概要
As Account Manager, current responsibilities include strategic accounts management and relationship development; active participation in assigned accounts strategy planning and execution for value proposition. Also responsible for revenue projections, consultation of company products; client trainings and client operations supervision. Currently hold a mid-senior position and continue to add value with my professional ethics, communication, strong business acumen and detailed oriented approach.
项目
工作经历
Assoc. Relationship Manager
Key Responsibilities:
Strategic Accounts Management and Relationship Development.
Responsible to address issues, guide new program launches and most importantly, ensure that the client meets projected revenue plan.
Active participation in assigned accounts strategy planning and execution for value proposition.
Consultation of company products; Client trainings and Client operations supervision.
Manage day-to-day client issue including, support item follow up, respond to Client requests, create and update Action Register and review daily tracking reports.
Identify and manage sales opportunities for assigned clients – update and maintain all opportunities in Salesforce.
Identify cross-selling opportunities for other i2c products/services to drive incremental revenue.
Monthly revenue projections.
Assist clients with Billing and related concerns to ensure funds remittance.
Customer Service Team Lead
Primary responsibilities:
Handle product recalls/Escalations.
Use telephones to reach out to customers and verify account information.
Cancel or upgrade accounts.
Take payment information and other pertinent information such as addresses and phone numbers.
Attempt to persuade customer to reconsider cancellation.
