概要

I am a result focused Banking Operations & Support Specialist with more than 14 years of experience in establishing professional relationships, achievements in operations, customer services, technical support and new process management. I am adept at developing and maintaining detailed administrative and procedural processes which reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. I am instrumental in supporting T24 user access management, System Administration and Testing, analyzing, monitoring, troubleshooting, and software. I am adept at readily gathering and translating complex requirements into viable solutions. Proved track record of assessing and recommending new technology up gradations in the system in the line with business objectives & operational efficiency.

My key skills include Risk Assessment/Mitigation, Policies & Procedures Compliance, Strategic Planning & Analysis, Banking Operations & Process, Continues Process Improvement, Anti-Money Laundering Act, Budgeting & Cost Reduction, Client/Vendor Negotiation, User Access Management System, Cash Flow Management and Commercial Credit Proposals Analysis

Currently I am engaged with JS Bank, as a Team Leader - System & Support Department, where I assessed and recommended new technology up gradations in the system in the line with business objectives & operational efficiency. Created and authorized RM codes & assigned branch insurance limit. Exercised hands-on approach for assigning of SMS Group & Menus to T24 User according to the policy and procedure. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.

工作经历

公司标识
Team Leader (System & Support Department)
JS Bank
Feb 2018 - 代表 | Karachi, Pakistan

Created and assigned T24 system, financial Limits & override to core banking users. Delivered sterling support to T24 user access management. Augmented performance standards and created innovations in work processes. Produced and shared various reports to the management on daily basis. Monthly Review of override assigned to T24 users. Assessed and recommended new technology up gradations in the system in the line with business objectives & operational efficiency. Created and authorized RM codes & assigned branch insurance limit.
Key Accomplishments:
• Challenged with overall and countrywide responsibility for leading user management of Temonos & 12 other banking tools.
• Optimized operational efficiency by delivering directions and standards; authorized of SMS Groups created by IT Department.
• Exercised hands-on approach for assigning of SMS Group & Menus to T24 User according to the policy and procedure.
• Perform activity on T24 core banking system & 12 others systems such as creation/modification/block & De-block of User Ids.
• Reset the password of core banking application users & 12 other software & inform to user as per IT Security Policy.
• Designed and implemented security of core banking system successfully according to bank approved policies.

公司标识
Assistant Manager (Centralized User Access Rights Management)
Bank Alfalah Limited
Jan 2011 - Jan 2018 | Karachi, Pakistan

Assigned Financial Limits to the T24 Branch users and Departments/Units on daily basis, in adherence to approved Policy & Procedure, also delegated overrides based on the guidelines of System Policy & Procedure. Entrusted with overall Countrywide responsibility for managing, and maintaining of user management of Temenos T24. Created User Ids for all Branches & Head Office Units on daily basis according to Policy & Procedure. Managed User Id of 18 Banking Applications.
Key Accomplishments:
• Actively engaged in migration of existing branches, opening of new branches on T24, Implementation of Single User Multi Branch Functionality or any other activities related to T24 User Access Management.
• Delivered support to Group Head & AGM Operations in assignments of data compilation and generation & maintenance of MIS related to Group Office. Assigning of SMS Group & Menus to T24 User according to the policy and procedure.
• Controlled cost of centralized Operations Departments with the exercise comprising of review, rectification of shortcomings, recommendation of the Authorities and submission to the concerned department for approval and onward settlement.
• Prepared and timely communicated various statements including Annual Administrative Expenditure Budget & Monthly MIS Statements of Centralized Operations Group. Management of Till ID of Core Banking Application Users.
• Extensively coordinated with NADRA Office for Newly Opened Branch Verisys Ids and Password Reset of Branch users.

公司标识
Officer - Centralized Account Opening Department
Bank Alfalah Limited
Apr 2010 - Dec 2010 | Karachi, Pakistan

Maintained and updated discrepant MIS on daily basis as well as customer demographics. Proved instrumental with in-depth knowledge in Anti Money Laundering. Strengthened audit & control issues including rectification of exceptions.
Key Accomplishments:
• Scrutinized account opening forms and identified discrepancies in line with SBP guidelines and other regulatory requirement.
• Ensured all documents of account opening form accuracy and completeness and shared with branch after approval.
• Confirmed customer signature on signature specimen card must be invariably be verified with other relevant documents.
• Achieved 100% accuracy in the scrutiny of account opening forms, identified discrepancy and deficiencies in accordance to the SBP guidelines and other latest regulatory requirements.

公司标识
Officer - Commercial Banking Group
Bank Alfalah Limited
Oct 2009 - Mar 2010 | Karachi, Pakistan

Prepared and maintained MIS of Commercial Banking Group; Annual Business Budget, Annual CAPEX Budget of the Commercial Banking Group. Reviewed and analysed periodic Watch-list & NPL statements to ensure clean exposure.
Key Accomplishments
• Analysed and recommended Commercial Credit Proposals at Group Office Level, for review and approval from Credit Division.
• Demonstrated keen insight to details for developing periodic statements such as Monthly Variance Analysis, Summary of Outstanding Exposure, and Status of Credit Limits to be submitted to Head Office.
• Built synergies between HO departments and Commercial Banking Group’s representatives posted at various branches.

公司标识
Office Assistant - Third Party contract
Bank Alfalah Limited
Jan 2004 - Sep 2009 | Karachi, Pakistan

Strategically positioned as main point of contact between customers/employees and the Area Manager. Ensure proper record keeping of the documents pertinent to Area Office in relevant file. Operated Office equipment and ensured maintenance for optimum utilization. Organized Area Manager’s travel and maintained schedule and calendar for Area Manager.
Key Accomplishments:
• Established and implemented consistent process structures to provide administrative and secretarial support to Area Manager, ensuring smooth workflow and daily operation of the Area Office / Regional Office.
• Worked with team members to reach business objectives. Received, directed and responded actively on telephone and fax messages and report the urgent matters to Area Manager/Regional Manager as soon as possible.
• Handled and Maintained incoming /outgoing correspondence and ensure the documents are delivered to the concerned.

学历

Institute of Bankers Pakistan(IBP)
证书, IBP - STAGE I‎
Banking
Completed
2016
ACCA Pakistan
证书, ACCA Level 8 Papers Cleared‎
Accounting & Finance, Accounts
Completed
2016
Governemnt college of commerce & economics
学士, 贸易学士, Bachelors in Commerce‎
Accounting & Finance
所占比重 55%
2008

技能

中级 Leadership Initiatives

语言

中级 英语