概要

Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Effective approach and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in domain to take on a challenging new role with a growing team. Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing new requests with determination.

工作经历

公司标识
Head of Recovery & Billing Department Corporate and Retail
Mega Tech Trackers
Dec 2018 - 代表 | Karachi, Pakistan

• Dealing with all Major Corporate Clients such as Banks, Insurance Companies, Pharmaceutical Companies, Fertilizer Companies, Textile Companies, Transport Companies, and Garment Companies for timely recovery.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, client reconciliations and processing credit memos.
• Bill to every client on monthly basis and on pro-rated basis on their desired structure/format.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Establish and maintain effective and cooperative working relationships with dealers and sales and major corporates.
• Re-conciliation of data and other record with client before payment and after payment.
• Forecasting of next payments by all clients.
• Daily brief updates to Chief Operating Officer and Chief Financial Controller with daily operations functions regarding collections and balances.
• Print reports for management.
• Inform clients of overdue accounts and amount currently owed.
• Problem-solving skills
• Comfortable working with targets.
• Strong vigilance on team for recovery on daily basis which is essential for company.
• Monitor accounts to identify outstanding debts
• May advise management regarding collection strategy effectiveness for various portfolios.
• Prepare and present reports on collection activities and progress.
• Knowledge of collection laws and regulations.
• Resolve billing issues.
• Timely Billing to all major and small corporates.
• Timely collection from all individual clients.
• Update account status records.

公司标识
Manager Sales and Auction Consultant
Jp Trading Japan
Apr 2016 - 代表 | Karachi, Pakistan

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Open new regions of globe by promoting the name of company via emails, phone calls and social media marketing.
• Develops buyers by maintaining understanding with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; explaining warranties and service support after sale.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Update Customer with every situation of his unit after buying such as such as documents, shipment and delivery time frame.
• Reconcile the payments of customers in timely manner.
• Ensure customer with daily new offers
• Ensure customer for timely paper work after shipment.
• Resolve Customer complain after import of car if any.
• Inform customer on daily basis market prices.
• Provides sales management information by completing reports.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Develop and in depth understanding of our current car inventory and use that knowledge to encourage customer for making purchasing
• Ability to work in a team.
• Offering new sales and promotion by company for customers.
• Excellent customer service and negotiations skills.

公司标识
Asst. Manager Corporate Collections
Falcon-i Pvt Limited
Sep 2013 - Mar 2016 | Karachi, Pakistan

• Dealing with all Major Corporate Clients such as Banks, Insurance Companies, Pharmaceutical Companies, Fertilizer Companies, Textile Companies, Transport Companies, and Garment Companies for timely recovery.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments deal with account section for taxations issues against client's inquiry.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, client reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.
• Verified data integrity and accuracy.
• Produced reports and documents for senior management review.
• Daily brief updates to Chief Operating Officer with daily operations functions regarding collections and balances.
• Forecasting of next payments by all clients.
• Re-conciliation of data and other record with client before payment and after payment.
• Responded to clients request via email, telephone calls and meetings.
• Copied, logged and scanned all supporting documentation which is important for company.
• Researched and updated all required materials needed for firm partners.
• Help account sections while creation of MO-U's with new Corporate Companies.
• Introduce new corporate client in company.
• Record and all document updated with clients.

公司标识
Deputy Asst Manager Control Room and Fleet Operations
Falcon-i Pvt Limited
Mar 2009 - Sep 2013 | Karachi, Pakistan

• Report directly to the Sr. Manager Operations on core business decisions and with customer needs .
• Deal with the entire Operations Department i.e. Control Room, Call Center, Customer & Corporate Services, and Security Operations.
• Ensured quality & timely services were delivered to individual client, banks and all corporate sector.
• Resolved problems of irritate customers personally.
• Continuously defined new & improved Standard Operating Procedures to ensure flawless execution of business related actions on a daily basis.
• Monitored staff performance including all call center agent employees.
• Wrote and improved all documents pertaining to communication with customers including terms and conditions, complaint responses, intimation letters.
• Dealt with local law enforcement agencies regarding un-recovered vehicles and assisted them in recovery operations and their investigations.
• Monitored and analyzed various reports pertaining to vehicle & fleet security and advised possible white collar crime frauds to banks and insurance companies.
• Addressed problem with customers to promote quick and successful resolution.
• Recruited, interviewed and hired staff that would bring passion and dedication to the positions a hand.
• Greeted customer in a timely fashion while quickly determining their needs of safety

学历

Dadabhoy Institute of Higher Education
学士, 贸易学士, B.com‎
Management Media and Social Sciences, English, Accounting
所占比重 73%
2015
Siraj-Ud-Daullah Govt Collage
中级/A级, 理学院(工程预科), Intermediate‎
Physics, Chemistry, English
所占比重 48%
2005
Classic High School
大学入学/0级, 科学, Matriculation‎
Sceince, English, Computer
所占比重 56%
2004

技能

熟练 Billing Process Knowledge
中级 Blackberry OS
熟练 Client Relations Management
熟练 Collection Development
熟练 Conservation Awareness
中级 Corporate Finance Handling
熟练 Customer Acquisition Skills
熟练 Fleet Management
熟练 Handling Assignments
中级 Hiring Team Building
中级 Network Security Administration
熟练 Payment Collections
中级 Project Administration
熟练 Reconciliations
中级 Team Building
中级 Training Co-ordination
熟练 رعاية العميل

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语