Administrative Support: Provide high-level administrative support to the office by managing schedules, handling correspondence, and organizing files and documents efficiently.


Team Coordination: Coordinate with team members to ensure smooth workflow and effective communication within the office environment.


Record Management: Maintain accurate records, databases, and filing systems to ensure easy retrieval of information and compliance with organizational policies and procedures.


Client Interaction: Interact with clients, vendors, and other external parties professionally, addressing inquiries and providing assistance as needed.


Supervision: Oversee the work of junior clerical staff, providing guidance, training, and support to ensure optimal performance and adherence to quality standards.


Document Preparation: Prepare and format documents, reports, presentations, and other materials with attention to detail and in accordance with established guidelines.


Meeting Coordination: Schedule meetings, appointments, and travel arrangements for senior staff members, ensuring efficient use of time and resources.


Problem Resolution: Proactively identify and resolve administrative issues and challenges to maintain productivity and minimize disruptions in daily operations.


Policy Adherence: Ensure compliance with organizational policies, procedures, and regulatory requirements in all administrative activities and interactions.

Provide comprehensive administrative support to senior management and department heads.
Coordinate meetings, travel arrangements, and document management efficiently.
Facilitate team collaboration, mentor junior staff, and maintain positive client relationships.
Ensure accurate record-keeping, implement quality assurance measures, and uphold compliance standards.
Proficient in Microsoft Office suite and possess strong organizational and communication skills.
Recognized for implementing efficiency improvements and dedication to excellence.

Achievements:

Implemented a new filing system that improved document organization and accessibility, reducing retrieval time by 30%.
Streamlined the scheduling process for senior management meetings, resulting in more efficient use of time and resources.
Received commendation from senior leadership for outstanding performance and dedication to excellence in administrative support.

Skills Utilized:

Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
Strong organizational and multitasking abilities with excellent attention to detail.
Effective communication and interpersonal skills with a customer-centric approach.
Ability to work independently with minimal supervision and collaborate effectively in a team environment.
Adaptability and flexibility to thrive in a fast-paced, dynamic work environment.

As a Quality Assurance Advisor, I was responsible for monitoring and assessing the quality of customer interactions within the call center environment. This includes evaluating calls, chats, and emails to ensure adherence to established quality standards and providing constructive feedback to agents. The Quality Assurance Advisor collaborates with team members to develop and implement improvement strategies, maintains accurate documentation of evaluations, and generates reports on performance trends. The role requires strong analytical skills, attention to detail, and effective communication to drive continuous improvement in customer service delivery.

Engro Foods
Bank of Khyber
Green star
MSS (Marie stops society)
Pfizer
Eli-lilly
Total Parco
Abbott nutrition 

As a Supervisor Operations, I successfully managed a team of 23 agents, overseeing day-to-day operations and ensuring high-quality performance. I was responsible for handling the issues of retailers and franchises, in addition to my other tasks. My role involved improving team quality scores through feedback and coaching, monitoring inbound and outbound calls, maintaining service levels, handling escalations, coordinating with clients and other departments for issue resolution, ensuring adherence to KPIs, and facilitating training sessions and on-floor activities. I effectively led the team, addressed the concerns of retailers and franchises, optimized performance, and fostered a positive work environment, contributing to the overall success of the operations.In addition to my managerial responsibilities, I also played a key role in training new agents. I conducted training sessions to equip them with the necessary skills and knowledge to excel in their roles. By providing guidance, sharing best practices, and fostering a supportive learning environment, I contributed to the professional growth and development of the agents.

As a Customer Care Representative (CCR), I have gained valuable experience working on various projects and departments within Jazz. I began my journey by contributing to the OB Biometric Project, where I played a pivotal role in implementing biometric identification systems for a specific purpose. This involved collaborating with a cross-functional team, conducting user acceptance testing, and providing feedback to enhance system functionality.Later, I transitioned to the RTG department, specifically in the Business Queue, where I served as the primary point of contact for retailers and franchises regarding Jazz Cash and Jazz Load services. In this role, I consistently delivered excellent customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. I coordinated with stakeholders, including retailers and franchises, to address their concerns and provide information and resolution through complaints.