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概要
Summary for Resume
A dedicated professional with 8 years of diverse experience in customer service and operations. I have 2 years of experience as a Customer Care Representative at KFC, where I developed strong communication and problem-solving skills. I also gained 2 years of hands-on experience working with Which Wich Sandwich in Oman, focusing on customer satisfaction and efficiency. Additionally, I have 4 years of experience as an Operation Officer at UDL DISTRIBUTION PVT, where I honed my operational management, team coordination, and logistical expertise. Proven ability to work in fast-paced environments and deliver high-quality service.
工作经历
Operation Officer
As an Operation Officer at UDL DISTRIBUTION PVT LTD, your primary role is to ensure the smooth and efficient functioning of the companys distribution and logistics operations. Key responsibilities include- Managing Operations Overseeing daily operations of distribution, inventory management, and logistics to ensure timely and accurate deliveries.- Team Supervision Leading and coordinating with warehouse staff, delivery teams, and other departments to optimize workflow and meet deadlines.- Inventory Control Monitoring stock levels, managing inventory records, and coordinating with suppliers to maintain adequate supply.- Logistics Planning Organizing and planning the distribution of goods, including route planning and vehicle management, to ensure cost-effective and timely deliveries.- Quality Assurance Ensuring that all products meet company standards and are delivered in optimal condition to clients.- Reporting Preparing operational reports for management, tracking key performance indicators (KPIs), and recommending process improvements.- Customer Relations Addressing customer inquiries, resolving delivery issues, and ensuring high levels of client satisfaction.- Compliance Ensuring adherence to company policies, safety regulations, and legal requirements related to logistics and distribution.Skills required for this role include strong organizational abilities, effective communication, attention to detail, and the ability to work under pressure in a fast-paced environment.
Team Leader
!!!. Supervised other staff during shifts.
!!!. Prepared all documentation including daily checklists.
!!!. Ensured cleaning tasks were completed to maintain a clean and sanitary environment.
!!!. Handled customer complaints.
!!!. Monitored order-taking and food turnaround times.
!!!. Ensured waitstaff did suggestive selling of desserts and appetizers.
!!!. Supervised end-of-shift cash drawer counts.
Customer Care/Restaurant Team Member
Successful two years of customers service experience in restaurant and retail settings. Highly motivated, able to multi-task and prioritize workload under pressure, as well as increase pace as workload demands. Excellent interpersonal skills, with ability to build rapport and develop regular clientele. Team player, noted for volunteering to work additional shifts, in other departments. Keen attention to detail.
