概要

Aggressive Customer Relationship Officer who analyzes a great deal of information to create the best possible customer experience. Adept at maintaining a high customer satisfaction level, training quality customer relationship representatives and developing effective customer engagement policies. Specializes in retail and wholesale organizations.
Maintains a wide contact network of customer service and customer experience professionals
Excellent corporate communication and presentation skills
Believes strongly in ongoing training for all customer service associates
Enjoys interacting with customers to get their opinions
Often spends hours in competitor facilities to analyze their processes
Completely dedicated to creating the ideal customer experience
Worked closely with sales and other departments to update all customer service policies to make them more effective.
Developed several ongoing training courses for customer experience professionals that increased customer satisfaction dramatically.
Created a spreadsheet that tracked customer satisfaction rates in relation to several other factors.
Revised the customer service job descriptions to more accurately reflect the jobs and to help hire properly qualified people.
Spent a great deal of time on the sales floor talking to customers and watching how store associates conducted business.
Worked closely with management to focus on raising the customer satisfaction level by several percentage points each year.
Addressed several lingering customer service issues that satisfied both employees and customers.
Installed an incentive program for customer experience associates that saw customer satisfaction levels rise.