Experienced Recruitment and HR Management professional with a demonstrated history of working in the IT and Telecom industry for more than 10 years. Skilled in Data Analytics , Operations Management, Customer Relationship Management (CRM), and Team Management. A strong human resources professional with Master's in International Relations from University of the Punjab, Lahore.
• Managing the recruitment process for employees and consultants ensuring that the right talent is identified and attracted.
•Developing sourcing strategies and managing multiple recruitment channels to ensure recruitment targets are met within budget and deadlines.
• Coordinating the advertising of vacancies, assess applications, liaise with head hunters as required, and interview applicants.
• Analyzing the skills and qualities required for each particular job and develop job descriptions.
• Ensuring that the on-boarding and staff induction process is up to date and conducted by Line Managers.
Manage senior stakeholders and develop strong partnerships with hiring managers.
• Full Cycle Recruitment.
• Recruitment Process, Direct Headhunting, Cold Calling, Mining Applicant tracking system (ATS), browsing job boards and extensive use of social media such as LinkedIn and LinkedIn Recruiter.
• Recruited candidates specifically for software industry for Java Developers, Android Developers, IOS Developer, Solution Architect, IT Project Manager, Network Engineer and core IT positions.
• Drove the hiring process in a high-volume / time-sensitive environment, worked directly with clients.
• Recruit and assess candidates to maintain adequate pool of qualified candidates.
• Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requisitions.
• Seeked referrals, Creating, managing and updating job advertisements and job descriptions.
Conducted behavioral-based interviews to ensure clients receive the best-fit candidates
• Maintained organization staff by establishing a recruiting, testing, and interviewing program. Conducted and analyzed exit interviews, recommended changes.
• Conducted orientation and training programs.
• Updated job requirements and job descriptions for all positions.
• Developed and implemented performance Management system.
• Coordinated in bi-annual performance appraisals.
• Developed HR strategy and Human Resource Planning.
• Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduled management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Developed and drafted HR Policies and Procedures.
• Maintained employee benefits programs and informed employees about benefits by studying and assessing benefit needs and trends.
• Updated and maintained organogram of organization.
• Contributed to team effort by accomplishing related results as needed.
• Provided supplies by identifying needs for reception, switchboard, mailroom, and kitchen;
• Achieved financial objectives by anticipating requirements; submitted information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Contributed to team effort by accomplishing related results as needed.
Project Delivered: Worktually.com (Established remote work platform. Interviewed around 2000 candidates and added them to database after multiple screen tests and interviews)
• Worked closely with HR Manager to understand the needs of the department to fill the vacancies in a timely manner.
• Identified future talent needs and proactively recruiting and sourcing; developed talent pool or social engagements.
• Effectively communicated with clients. Build a good working relationship with the client, ensured an understanding of the Client’s needs and objectives, and approached decisions as a partnership with the customer.
• Managed the recruitment process and 360 life-cycle, including initial assessments, interviews, and offers.
• Counsel the candidate on corporate benefits, salary, and corporate environment.
• Conducted HR interviews and HR Assessments through Psychometric tests, other assessments for shortlisted/selected candidates.
• Provided recruitment guidance and retention counsel to hiring managers and HR professionals with hiring and employee retention.
• Ensured completion and filing of all company policy acknowledgments and other agreements, including background checks, etc.
• Worked and collaborated to ensure consistent HR policies and practices across all departments.
• Used social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.
• Timely updated of databases and maintained physical & electronic records.
• Participated in employment events, such as career expos and job fairs.
Sourced and developed candidate pipelines for open roles from the internal database of the company.
• Sourced, Screened candidates, conducted phone interviews and presented to hiring managers within established timelines.
• Maintained accurate and updated records in Applicant Tracking System and onboarding System.
• Coordinated Interview schedules for hiring managers and extended offers to candidates.
• On-boarding for all new hires.
• Assisted HR leadership team in maintaining and constantly refining all elements of HR department.
• Hands-on delivery of employee orientations and delivery of ongoing subject matter expertise, for employee facilitation.
• Hands-on involvement in administering the employee referral program, participating in campus recruiting, helping to optimize all candidate sources, etc.
• Ensured completion and filing of all company policy acknowledgements and other agreements, including background checks, etc.
• Acted as a key subject matter expert, to enable benefits-related facilitation for Employees.
• Assisted the Associate/Assistant HR Manager in ensuring accurate and timely record-keeping.
• Helped the Assistant/Associate HR Manager in providing ongoing facilitation and reports to department personnel.
• Assisted in the overall function of HR in all offices, in accordance with departmental SOPs
• Screen, hire and recruited new resources along with the documents and files preparation.
• Job advertisements; contacted recruiters, used newsgroups and job sites. Visited colleges / universities campuses to hire fresh candidates.
• Achieved staffing objectives by recruiting and evaluating job candidates.
• Created pool of qualified candidates in advance of need.
• Prepared monthly recruitment Stats, weekly Headcount, Attrition report.
• Conducted exit interviews, prepared exit interview analysis report.
• Conducted training sessions for new employees.
• HR orientations for the new employees.
• Soft skills trainings for all employees (Enhancing supervisory Skills, Personal grooming and ergonomics, Office ethics, Communication skills, Email etiquettes).
• Co-coordinated in external trainings required for the employees, Contacting training institutes for enrolling the employees in upcoming technical trainings.
• Maintained all the records of Certified Resources.
• Conducted Training Need Analysis.
• Training and development of new resources by giving them the complete product knowledge.
• Conducting training surveys.
• Ensuring employees receive statutory required training.
• Prepared training feedback analysis.
Worked under the direct supervision of the SEVP Broad Band Sales, SEVP Broad Band Planning and Development and SEVP Customer Service as Regional coordinator multimedia Broad Band.
Responsible for the rectification of Broad Band complaints, registered on complaints portal with coordination of Provisional Broad Band centers.
Responsible for Installation of new Broad Band and Land Line connections with in given TAT.
Monitoring of regional customer service and complaints centers of Punjab.
Worked as a Political Education specialist and trainer in Social sector and got opportunity to work with many of the international and National NGO's and Donor agencies like USAID, CIDA, DFIED, UNDP, WHO, Aurat Foundation.
Trained political workers about organization of a political party. Arranged and organized public trainings on development and strengthen of political parties. Worked with local government to educate the school and college students about political education.