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概要
Highly motivated professional with progressive experience and excellent educational background in information technology, business development, accounts and finance. Striving towards understanding business unit’s technology requirements and translating requirements into IT deliverables. Delivering to a standard of fast resolution of problems demonstrated by maintaining a service-orientated mindset throughout the team. I am instrumental in handling all aspects of business operations, such as invoicing, proposals, contracts, B2B, B2C, aftersales, warranty, and repairs operations. Proven success in formulating comprehensive financial reports and delivering high-quality service to clients for attaining customer loyalty and satisfaction. Demonstrate strong understanding of the core windows operating system internals, services, and skills to troubleshoot complex networking, and security problems. I am proficient at mitigating field risks and resolving varied client inquires while creating a work culture that rewards teamwork and co-operation.
My key skills include Business Operations Management, Help Desk Systems, Network Infrastructure, Access Control, Queue Management, Centralized Management of Antimalware security, IT Infrastructure Design & Development, Remote Management / Support, Time Attendance Systems, Sales & Distribution Management, Inventory Management, Reports & Documentation, B2B / B2C Sales, Cash Management and Accounts Reconciliation
工作经历
Business Development Manager
Researching organizations and individuals to find new opportunities.
Planning and overseeing new marketing initiatives.
Contacting potential clients to establish rapport and arrange meetings. Developing quotes and proposals for clients.
Increasing the value of current customers while attracting new ones.
Finding and developing new markets and improving sales. Recruitment of IT Developers/Programmers
Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Developing goals for business growth and ensuring they are met.
Training personnel and helping team members develop their skills.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Systems Administrator/Engineer
Designing of company security structure such as cameras, help desk, and inventory management system, and access control, such as fingerprints, doors access, and time & attendance systems.
Supervise IT department for head office and six other branches, while creating complete infrastructure change of head office from scratch and for other branches.
Establish antivirus, firewalls, print servers, domain server, active directory, backups, installations, windows, and software configurations.
Design business details in Google My Business to update customers about services, locations, and timings as well as implement queue management system while facilitating all branches to employees of company from head office.
Led market research to deliver excellent products for hardware and implement systems with minimal cost.
Business Manager (Part Time)
Shoulder the responsibility for handling and managing all business transactions, contracts, invoicing, proposals, delivery, mailing, B2B, B2C, aftersales, warranty, and repairs operations.
Identify requirements of potential customers and liaised with them to create deals for products and deliver items related to reseller.
Steer efforts of employees to assure adherence to quality standards, deadlines and proper procedures.
IT First Line Support
• Played a key role as a System Administrator and shoulder the responsibility for designing workstations, servers, printers, cameras, and backups, and managing storage and domain administration for users and computers.
• Held accountable for PBX configurations, payroll setup, research & development, SQL databases query & fixing errors, help desk system (Spiceworks) development, and full inventory management of each and every IT asset.
• Delivered excellent-first rate support to the salesmen and other members in identifying and resolving hand held devices, windows, or other IT product.
• Created full access control system for covered area of management building and factory premises. Facilitated employees in using ERP System, producing production transactions, modifying roles and access.
• Expertly worked with the manager to handle all tasks of the IT Section of company of around 450-500 employees.
Cashier cum Accountant
• Administered day to day customer transactions, received cash, paid custom duty, employees’ overtimes, incentives, and commissions, and deposited cash to main head office and bank in a timely manner.
• Examined transactions related to sales, recording of petrol and diesel charged under the employees, and produced daily transactions and FIMS reports in an efficient manner.
• Successfully created and approved invoice and local and foreign purchase orders for LPOs and invoices.
