Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.
Prior to installation ensure that all hardware and software is Siemens tested and approved for use on Siemens systems
Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
Assist with the deployment of hardware and software to clients (including the installation, configuration, and testing of basic firm hardware)
Assist with new hire processing (account requests, verification, basic equipment configuration)
Perform basic software troubleshooting and hardware triage support.
Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings.
Handle minor administrative functions such as moving and delivering equipment to clients. Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc
Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firmwide requests for software and documentation. Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.

Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents. Prior to installation ensure that all hardware and software is Siemens tested and approved for use on Siemens systems Under direct supervision, provide after-hours service for escalated issues from the National Help Desk
or supervisor.
Assist with the deployment of hardware and software to clients (including the installation, configuration, and testing of basic firm hardware) Assist with new hire processing (account requests, verification, basic equipment configuration)
Perform basic software troubleshooting and hardware triage support.
Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings.
Handle minor administrative functions such as moving and delivering equipment to clients. Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc
Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firmwide requests for software and documentation. Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and
Contracts departments regarding software licensing and maintenance issues.