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概要
Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. As a customer service representative act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
工作经历
Senior International Sales and marketing executive
Still working for sales department in trading portal as a senior sales and marketing executive.
Selling and marketing cars in different regions of africa and running a small team with team targets.
Looking for a good opportunity for the growth of my career.
Customer services executive
I worked for Ufone since february 2011 till March 2017.There I worked in different Departments during my job with Ufone.First Of All I was hired for call centre there i took calls and my work Responsibilities were taking Inbound Calls,Answer the Queries of Customers,To Solve every Problem of Customers,Try to give them first call Resolution,Checking Emails on Daily Basis and Update From any new Offer or Package Through Inbox and Other Sources,Attend Shift Meetings on DAily Basis Before Starting Shift and After the Shift End,Making Presentation and Giving Presentation Infront of all Staff and Upper Management.
I worked in Inbound till December 2012 and then I went For Sales & Service Centres of Ufone there I worked As a Frond Desk Officer and My Job Responsibilities Were:
1)Dealing with Customers in a very Polite way.
2)Dealing with sympathy and Empathy.
3)Sim Activation.
4)Activation of Different Offers & Packages.
5)Sales & Marketing
6)Co-Ordination with All Staff