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概要
Results-oriented professional with over 7 years of experience in the field of social media and e-marketing, currently excelling as Assistant Manager Marketing and E-Commerce at FPL. Backed by a Master's degree in Media Communication Studies, I possess a comprehensive understanding of effective communication strategies and their impact on digital platforms. Proven track record in driving successful marketing campaigns and leveraging e-commerce platforms to boost brand visibility and sales. Adept at analyzing market trends and consumer behavior to develop innovative marketing approaches. With a strong passion for leveraging the power of digital media, I am eager to take on new challenges and continue contributing to the success of forward-thinking organizations.
工作经历
Assistant Manager Operations/ E-Commerce
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Quality Assurance Social Media & E-Commerce Specialist
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Social Media Executive
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internship
i have done internship in creative. media and social media
ibex global TRG
• The role of the Customer Relations Officer includes following:
• Providing prompt and professional replies to all customer feedback
• Providing follow up action on customer feedback and managing requests for compensation, where appropriate
• Co-coordinating investigations on cases with the appointed manager and Head Office.
• Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action
• Monitoring and carrying out analysis of customer feedback
• Recording passenger feedback details in the Customer Relations Management System for producing management reports
• Supporting the Customer Sales team and management team in times of disruption
• Keeping up to date with company regulations and local/HQ procedures
• Recognizing possible customer relation cases and, where necessary, keeping records or arranging proactive service recovery
• Secondary duties to include office administration and attending corporate events
