Responsible of Customer Care, Vendor Management, Operations & Content Listing Team
Monitoring and managing a wide range of vendors
Managing customer support team to ensure the level of service provided on the different mediums
Supervise web development, Operations & Fulfilment team
Overseeing designs and Development of the website
Work Closely with internal stakeholders including working with Commercial, Marketing, Development team and the rest of the organization (e.g., seller engagement, partnership, ops etc.) for campaign planning, creation and optimization
Oversee day to day operation and seek improvement opportunities with backend operation Fulfilment, distribution, customer service
Work with the vendors for the promotions, offers and for orders fulfilment
Conduct data analysis on campaigns performance (e.g., order and GMV targets)
Dealing with Courier Companies for the orders fulfilment
Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment
Strong knowledge of the Magento E-Commerce platform

• To manage all E-commerce operations from order placement to fulfillment• Setting and implementing social media campaigns and monitoring of paid advertising• Managing customer support team to ensure the level of service provided on the different mediums• Working closely with the vendors for the promotions, offers and for orders fulfillment• Coordination with the creative team to create high quality, engaging, relevant and timely content• Assist in end-to-end planning, coordination, execution and tracking Campaigns• Checking website thoroughly on daily basis and determine that everything is up to date• Bringing new ideas and promotions on websites that can enhance and boost sales• Communicating and meeting with clients to run smooth operations• Conduct data analysis on campaigns performance (e.g. order and GMV targets)• Provide training and introduce a new and effective way of smooth operation• Work closely with Marketing, Finance & other departments to run a smooth operation

Handle major incidents that cannot be resolved by agents
Resolve complaints and order issues.
Keep abreast of new company products and services
Issue refunds to customers
Oversee product exchanges and returns
Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

Served in Supervisor capacity, deployed on Mobilink Campaign to monitor team performance and report on metrics, receive and review team members feedback and resolve any issues or conflicts.


Recognize by senior management for demonstrating exceptional performance rewarded for accomplishments.
Proved instrumental in creativity and risk-taking, suggesting and organizing team building activities.
Create an inspiring team environment with an open communication culture and set clear team goals.
Delegated work responsibilities, set deadlines and schedules, oversaw routine operations and motivated teams.
Complied with policies, maintained communication equipment and kept management abreast with any problems.

Challenged with the responsibility to serve as a Customer Support Executive in Ibex on different Mobilink Campaigns (Prepaid, Postpaid & Business Helpline and tasked to respond promptly to customer inquiries.
Customer Support Executive
Delivered acute support to customer and ensured optimum satisfaction by acknowledging and resolving their issues.
Capably handled the demands of time and attention while maintaining a positive and approachable demeanor.
Gained products insight to address client issues, process orders, forms, application and other requests.
Updated record of customer interactions, transactions, comments and issues and provided feedback accordingly.
Communicated and coordinated with colleagues, also led the junior customer service representatives.