Prepared branches for monthly & annual audits by ensuring proper documentation, procedures, and retention complies with corporate requirements.
Overseeing daily operations, managing budgets, and setting performance objectives
Developing and implementing business, marketing, and advertising plans.
Service Expansion
Oversee the operations of multiple business branches
Dealing with escalated customer issues and incident reports.
Recruiting, Guide, train and managing lower-level management and supervisors
Managing internal and external stakeholder relations and negotiating contracts.
Planning, evaluating, and optimizing operations to be efficient and cost-effective.
Ensuring products and services comply with regulatory and quality standards.
Ensuring company standards and procedures are followed.
Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations.
Organize and implement training programs for staff in the entire region
Ensure that all branches follow safety, health and business laws and regulations
Uphold company standards of excellence and service, guaranteeing quality performance
Maximize company profits at the branches you supervise

Identify trends and determine system improvements to achieve marketing and sales operational goals
Prepare an annual budget to meet marketing and sales financial goals
Develop field sales action plans and advertising to accomplish marketing and sales goals
Identify different consumer requirements to properly identify marketing opportunities
Research and capitalize on different marketing opportunities to improve product marketability and profitability

To be responsible and accountable for the operational running of their area of responsibility. This will include managing a team of supervisors and full-time and casual staff.
To recruit, develop, train, and appraise staff as directed by the Deputy Hospitality Operations Manager.
Set up and reset specific activities as required.
Ensure that departmental strategy is disseminated to all staff in their area of responsibility in liaison with the Deputy Hospitality Operations Manager.
Maintain effective communication within the team to include regional 1-1 meetings with supervisors and minuted operational meetings fortnightly.
Under the direction of the Deputy Hospitality Manager, manage performance by conducting the initial investigation meetings under the capability, conduct, and absence policy.
Communicate and liaise with team members, kitchen, and other areas of operation.
Follow hygienic food and beverage handling procedures. Work with other Grade 6s to plan cross-departmental events and initiatives.

Manage nationwide brand activation and product launch projects for Coca-Cola Beverages Pakistan Limited, Engro Foods, Procter & Gamble, English Biscuits Manufacturers, UNILEVER, Tapal Tea and Reckitt Benkiser.
Involve in project management, product development, merchandising strategies, team management & client services activities.
Collaborate with the Sales and Marketing function for the concepts, production and implementation of all in store activities, including point of sales materials and promotions·
Developing and introducing new trade channels to improve distribution and increase market share·
Support sales teams in the execution of the activities and in achieving their sales and budget objectives, while ensuring the desired product benefits and brand values/equity are properly communicated See less Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Research, prioritize and resolve customer issues in timely and accurate fashion. Maintain documentation of customer inquiries and responses for future reference.
Handle dissatisfied customers in a polite and professional fashion.
Work with product and sales teams to address and resolve customer issues efficiently.
Greet and address customers in a friendly and respectful way.

Manage the daily operations of a lab & solve customers' problem regarding mobile pohone.
Find technical problem in mobile hardware & software.
As the Lab Manager I have utilized my efficiency and knowledge to employ best business practice to ensure that the services and processes supporting the organization go on smoothly.
As a lab incharge sometimes I met with customers for technical solutions.
Training to new staff as policies of company.

Manage large amounts of Incoming calls
Attracts potential customers by answering product and service questions; answering Information about other products and services.
Maintains customer records by updating account Information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expectant; correction or adjustment; following up to ensure resolution.
Identify and assess customers' needs to achieve satisfaction.
Take the extra mile to encase customers.