Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
Delivering top level customer service is the speciality and I thrive in in a diverse and fast-paced multi cultural environment through out my career I have accrued a multitude of skills including sales marketing and financial those having work in a diverse role I have acquired extensive experience and ability to handle multiple assignments in highly pressure situation and consistently.
As a team member during my very slow I have demonstrated a tremendous ability to support and maintain numerous business objectives I am seeking new professional challenges and I am eager to put my acknowledge towards the growth and development of an organisation.
I would definitely you provide X1 in my professional and Windows and I have an application for my integrity initiative and results-driven work Ethic
工作经历
Buyer consultant and Key account manager - VIP Service Delivery
Share VIP membership holders Prime account holder on global market.
Extract relevant relevant buyer for assigned VIP member from internal and external online database.
Update the buyer Abdi VIP membership business product follow up with the member and buyer is on there requirements.
Inform the member about the new market of II exhibitions and business events.
Update the VIP members profile and other contact on social media pages as Facebook LinkedIn and more.
Make those arrange business meeting walking towards the audit closing for the VIP member. Extract as much business opportunity by true all channels.
Keep coordination with Fayaz and members my emails calls and chats
Business Development Officer - credit card unit
Provide the product information to the existing customer of credit card.
Birthday house standing on Lo markup rate.
Complete the sales target with in timely manner.
Follow up with the customer on the requirements.
Inform the customer about the new offers.
Follow with the branches regarding the pay orders.
Process the customers' requirement according to the suitable criteria.
Complaint resolution officer (complaint management unit)
Resolving the Complaints and to end with the timely manner.
Root cause analysis of customer complaint to ensure that internal processes are streamlined to optimised Service Delivery.
Investigate and was all financial curious dispute and issues of coccus Faraz with internal on time training and rebuilding customer confidence on the organisation by personal handling of disputes and constraints.
To carry out in deaf investigation of major services issues of such as misappropriation impersonation or misconception, analyze and highlight the route caused take remind remedial measure and communicate the resolution to the to the customer through telephone call as well as related in a personalized manner.
All Austin wins to customer letters and drafting customer queries including product features current promotions.
Responsible for take out daily incomplete incorrect complain registered by stakeholders
Maintaining records of difference in progress Complain Letter sent to the customer on daily basis
Senior Phone-banking Officer (Call center)
Insurance customer are proficient in using services by identifying user needs and providing information and Consultative services.
Responsible for supporting and servicing the account related needs of customers on call.
Activation / deactivation of ATM Cards and Credit Cards.
Evening Jan ok after my for all banking Assets and liability Forex regarding curious station complaint enquiry and maintenance with the complete product information.
Executing there request in peoria is local and foreign currency demand draft, cheque book, bank statements, balance and reference certificate.
Senior Customer Care Executive
Ensured customer are proficient in using services by identify user needs.
Provided specific guidelines based on clients' requirements.
Answered questions and requirements corrective services to address customer complaints.
Working on telecommunication applications like Awaya, key system and Seibel (ERP systems).
Providing quality customer service and after sales support to valuable clients.
Customer Service Representative
Order Taking for delivery and carryout for customer on call.
Enter the required information of frequently ordering customer.
Forwarding complaints to the respective branches and follow ups.
