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概要
More than 2 year experience in Technical Documentation field.
More than 2 years experience in Technical Support field.
工作经历
Technical Support Engineer
Homebased:
Provide company VPN products & services support to customers via tickets, emails, live chats and phone calls.
Technical Documentation Engineer
Write, update and edit technical documentation of company devices such as: User Manuals, protocol references, ’How to’ guides, and release Notes.
Testing and verifying applications functionalities while writing their User Manuals.
Technical Support Engineer
Research and document end user problems to determine the root cause.
Interact with customers to provide problem resolution via telephone and remote desktop support for hardware, software and other products.
Perform basic administrative tasks, such as password resets, account creations, software installation etc.
IT Support
National Matching Project via Arbetsförmedlingen, Sweden
The program aims to provide highly educated people to find work in their respective areas of expertise. The people who are chosen to participate in the program may do project works as intern with a number of employers in various areas during the program.
Selection of project work:
2014-04 - 2014-05 Resource Point AB, Sweden: IT support
2014-02 - 2014-03 Göteborgs stad SDF Majorna-Linné, Sweden: IT support
2014-01 - 2014-02 PinyaGroup AB, Sweden: IT support
2013-08 - 2013-09 Keycrunch AB, Sweden: IT support
Intern as IT support
Responsible for maintenance, installation and administration of windows and Linux based control systems for electricity distribution and products delivery.
IT network assistant
Communicated with clients by email and telephone and provided solution of network and application related problems (Brokernet TWS).
