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概要
Personable and dependable professional with 3 years’ intensive and diverse experience in providing exceptional customer service to multicultural population. Highly skilled in contacting customers to respond to inquiries or notifying them of claim investigation results or any planned adjustments. Well-versed in resolving customers’ grievances or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription and designing forms. Solid interpersonal and communication skills.
工作经历
Customer Support Representative
one Year working experience in Moreons Limited Lahore as Customer Support Representative during my tenure at Ali Moreone i do performed following responsibilities
• Verifying daily Online Orders and providing support to customers over the phone.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts & Assist with placement of orders, refunds, or exchanges.
• Place or cancel orders Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions & Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered
Receptionist & Floor Executive
Two year working experience in Ali Tahseen Saloon Lahore as receiptiones during my tenure at Ali Tahseen i do performed following responsibilitis
• Scheduled all appointments for the customers.
• Monitored the phone calls and answered any enquiries about the services of the salon.
• Ensured that the salon is clean at all times.
• Administered all payments for the processes and maintained a record of the same.
• Maintaining and order Saloon Stock – I do maintain the availability of necessary product for saloon and coordinate with vendor for product for timely availability an
• Various hair care products for sale within the salon so that they can give useful advice to customers and ultimately sell them products.