As a Police Technical Officer (JEO Networks) at Punjab Safe Cities Authority (PSCA), I am responsible for the installation, configuration, and maintenance of critical network infrastructure, including routers, switches and firewalls. My role involves ensuring the availability, reliability, and security of the network by performing regular system upgrades and implementing security configurations. I also provide Level-2/3 technical support, troubleshooting complex issues, and collaborating with vendors for problem resolution. During my tenure, I have successfully:

Configured and installed network devices and services, including routers, switches, and firewalls, ensuring seamless integration and operation.
Performed regular network maintenance and system upgrades, including service packs, patches, and security configurations.
Monitored system performance, resource utilization, and capacity planning, ensuring system availability and reliability.
Provided Level-2/3 support and troubleshooting to resolve complex network issues, collaborating with vendors for problem resolution.
Implemented security tools, policies, and procedures in conjunction with the security team, ensuring compliance with organizational standards.
Maintained comprehensive network documentation to support operational accuracy and scalability.

Key Achievements:

Improved network convergence times and reduced downtime through strategic optimizations and timely upgrades.
Successfully traced and resolved complex network faults, minimizing service disruption and enhancing overall network performance.
Enhanced network security by implementing robust access controls and adhering to industry best practices.
Delivered technical support for converging IP camera networks over LTE-A networks at remote entry and exit sites in Lahore, configuring CPE devices for effective traffic routing to LTE-A networks and core systems.
Successfully integrated 10 hospitals with the PSCA network, including overseeing the laying the fiber physically, configuring hospital networks and NAT them on PSCA’s network utilizing minimum resources. Ensured secure data transfer by applying ACL policies and hardening of devices.

During my tenure as a Police Communication Officer/Specialist at Punjab Police Integrated Command, Control and Communication Center (PPIC3), I played a pivotal role in managing and maintaining the Optical Fiber Cable (OFC) network, which serves as the backbone of the Punjab Police\\\'s communication infrastructure. My responsibilities included overseeing the installation and maintenance of OFC, ensuring uninterrupted connectivity across multiple sites within the city. I was actively involved in monitoring network performance, identifying potential issues, and conducting incident response to mitigate any disruptions.
I provided comprehensive technical support for a wide range of hardware and software, ensuring that the network remained operational at all times. This included troubleshooting network-related issues, optimizing network configurations, and working closely with vendors to ensure that service level agreements were met. My expertise in network management allowed me to implement effective security measures, safeguard sensitive data, and maintain the integrity of the communication network. Through proactive management and detailed planning, I contributed significantly to the network\\\'s stability, scalability, and overall efficiency, ensuring that the police communication systems operated without interruption.

 RF Drive/Walk Test. (2G, 4G)

 Team lead
 Conduct drive test
 Post processing
 Reporting
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 SpiderCloud Wireless Technology (Indoor building solution for Warid LTE)

 Survey
 Installation
 Integration

I was working in RF department. My responsibilities were:
 Team lead
 Conduct drive test
 Post processing
 Reporting