Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
工作经历
Customer relation officer
CSR
Zong Franchise
Senior Customer Services Executive (June-2015 to Aug-2018)
• Preparing market intelligence and competitor activities reports
• Developing customers through telesales
• Updating and maintaining database of customers
• Manage customer arrivals to maximize relationship building opportunities.
• Improving the overall customer relationship, delivering reliable administrative support and customer service.
• Acknowledging customers promptly and treating them in a courteous manner.
• Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
• Maintaining a strong knowledge of products of the company.
• Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
• Sales activity planning, including reviewing existing customer files to identify sales opportunities