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概要
Branch Manager will be responsible for supervising and managing a bank branch. Will oversee financial reporting, hire and train staff, and grow branch revenue. Duties include managing and supervising employees, assisting customers, and providing excellent customer service.
Branch Manager Duties and Responsibilities:
Prepares financial statements and analysis for branch
Manages and supervises department employees
Responsible for day-to-day supervision and leadership
Maintains and oversees all banking procedures and processes
Recruiting, vetting, interviewing, and hiring new employees
Overseeing approvals of loans, lines of credit, and other fiscal plans
Assisting with customer service and satisfaction
Marketing branch within community to attract business
Records and researches all financial information for analysis
Oversees budget reports, preparation of budgets, and analysis of budgets
Documents and interprets complicated financial information for bank clients
Advises on procedure and financial management as well as developing policies
Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance
Forecasts and plans according to fiscal needs
Growing bank’s number of accounts
工作经历
Branch Manager
Branch Manager will be responsible for supervising and managing a bank branch. Will oversee financial reporting, hire and train staff, and grow branch revenue. Duties include managing and supervising employees, assisting customers, and providing excellent customer service.
Branch Manager
Branch Manager will be responsible for supervising and managing a bank branch. Will oversee financial reporting, hire and train staff, and grow branch revenue. Duties include managing and supervising employees, assisting customers, and providing excellent customer service.
Customer Services Manager
providing help and advice to customers using your organisation's products or services
communicating courteously with customers by telephone, email, letter and face-to-face
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
handling customer complaints or any major incidents, such as a security issue
issuing refunds or compensation to customers
keeping accurate records of discussions or correspondence with customers
analysing statistics or other data to determine the level of customer service your organisation is providing
writing reports analysing the customer service that your organisation provides
developing feedback or complaints procedures for customers to use
improving customer service procedures, policies and standards for your organisation or department
meeting with other managers to discuss possible improvements to customer service
involvement in staff recruitment and appraisals
training staff to deliver a high standard of customer service
leading or supervising a team of customer service staff
learning about your organisation's products or services and keeping up to date with changes
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Operation Manager
Ensures the branch and vaults are opened and closed on a timely basis.
Enforces dual control procedures at all times.
Facilitates teller buys and sells to the vault.
Balances vaults, coins, taxes, etc.
Audits teller drawers.
Maintains monthly branch efficiency logs.
Assists new tellers with training.
Oversees teller duties and assists line with customer transactions during peak periods.
Keeps staff informed of pertinent changes in operational policy and procedures.
Prepares teller performance appraisals and disciplinary notices as required.
Schedules tellers for adequate coverage at all times.
Performs pre-audits to ensure ongoing adherence with compliance procedures.
Maintains and tests alarms and other security devices.
Keeps educated on all deposit, business and consumer loan products.
Maintains adequate supplies at the facility.
Balances and troubleshoots ATM/debit card concerns.
Maintains proper teller and vault cash levels, including ordering coin and currency.
Reports facility/building concerns to maintenance.
Ensures excellent customer service skills are practiced by all the teller staff members.
Meets with staff regarding branch security and safety issues.
Facilitates meetings to disseminate operational information.
Cash Officer
To greet the customers entering into organization
Handling all the cash transaction of an organization
Receive payment by cash, cheques, credit card etc
Checking daily cash accounts
Guiding and solving queries of customer
Providing training and assistance to new joined cashier
Maintaining monthly, weekly and daily report of transactions
