概要

I did MBA in Marketing from NUML university Islamabad and have more then 5 years of job experience (Retail Sales Customer Services). I worked in Pakistan for two years in customer services and 3 years in retail sales in UAE. My objective is to Work in dynamic creative environment with a team of skilled and motivated professionals, so that I can put on valuable professional experience as well as exhibit my potential to the best. A job that will provide continued opportunities challenges where I can contribute execute creative ideas. Im a self-motivated driven individual, able to achieve immediate, long-term goals, meet operational deadlines immense ability to multi-task establish priorities. I have a passion for leading building a team, conducting counseling, training development sessions

工作经历

公司标识
Sales Merchandiser
Transmed
Dec 2013 - Jun 2015 | Abu Dhabi, United Arab Emirates

Transmed is a full service distributor, managing and controlling the entire distribution of P&G. I worked in Transmed (Non-Food category) & appointed in different well known stores in Abudhabi as a Sales Merchandiser. My responsibilities were;

-Maintains efficient flow of merchandise from receiving to sales floor.
-Ensure proper documentation of the receiving and return of goods.
-Maintain security of goods and organizes backroom.
-Assemble product displays and complete planogram adjustment.
-Ensures signage & talkers are displayed according to standards.

公司标识
Concierge
Emrill
Nov 2012 - Dec 2013 | Dubai, United Arab Emirates

I worked in EMRILL as a Concierge Officer; it’s a Facility Management providing company started by EMAAR, Al-Futtaim & Carillion. I was working on a reception of Princess Tower (The World Tallest Residential Tower) as a Concierge and operating 107 Floors having 763 Apartments in it and 957 Parking areas with a management of Tameer Group on Dubai Marina. My basic responsibilities were;

-Provide a welcoming coordinated function to meet & greet residents & visitors.
-Receiving incoming calls and making outgoing calls as required.
-Ensuring there is a proper access control in the premises.
-Provide up to date info of specialized services.
-Provide information about Dubai’s attractions, place of interests & happenings.
-Being responsible for accurate recording & maintenance of all registers & files.
-Take reservations for all programs to be held in the multifunctional rooms.
-Monitoring fire alarm panel for any legitimate fire alarms immediately.
-Handle residence complaints, comments & suggestions and resolve the situation.
-Responsible to the building if any bad incident happened

公司标识
Customer Support Officer
CMPak Pvt Ltd (Zong)
Oct 2009 - Oct 2012 | Islamabad, Pakistan

I worked in China Mobile Telecom Company (Zong) as a Customer Support Officer in Islamabad. It was a challenging environment & they provided me a space in Customer Services where I learnt how to deal with both potential & crank customers. My basic responsibilities were;

-Attend all kind of Inbound Calls (Complaint/Information/billing/requests).
-Maintaining a record for (Sales/Data) & prepare monthly calls analysis report.
-Getting feedback from customer on different products & forward further.
-Build productive relationships, resolve complex issues and win customer loyalty.
-Completion of KPI’s & Targets successfully.
-Provide training to the Team so how we achieve our targets by giving 100%.
-Checks the status of complain to ensure about the results.

学历

National University of Modern Languages
硕士, , Masters in Business Administration‎
Marketing
CGPA 3.2/4
2011
University of the Punjab
学士, , B.Com‎
Information Technology
所占比重 65%
2008
F.G. College for Men, H-9 Islamabad
中级/A级, , F.Sc Pre-Engineering‎
Literature
所占比重 59%
2006
F.G. Boys Model School, F-8/3 Islamabad
大学入学/0级, , Matric in Science‎
Science
所占比重 57%
2004

技能

初学者 Branch Administration Skills
中级 Distributors
初学者 End to End Sales
初学者 مبيعات القناة
中级 استشارات إدارة المبيعات

语言

熟练 英语

Shoaib 联系人

Ather Javed Butt
AJK Engineers Pvt Ltd
amna abbas
roots school system
Arooj Butt
The University of Lahore
Fawad asher Sheikh
Eycon (Pvt) Ltd.
Waqar Mir
Avanza Solutions Pakistan