Responded promptly and professionally to incoming customer calls, emails, and live
chat inquiries, ensuring swift resolution of concerns and maintaining high customer satisfaction levels.Handled customers' inquiries and complaints with a courteous and solutions-
oriented approach, aligning responses with company policies and procedures.Demonstrated a strong understanding of the company's products and services,
effectively introducing and promoting them to customers during interactions.Conducted comprehensive market research to identify potential selling
opportunities, evaluating customer needs to provide tailored solutions and enhance customer experiences.Maintained accurate documentation of interactions and feedback from customers,
facilitating the collection of valuable insights and recommendations to improve services.Consistently ensured the delivery of excellent service to customers, aiming to
exceed expectations and uphold the company's service standards.Conducted lead generation activities using outbound calls, emails, and social media
platforms, showcasing proactive engagement with potential customers.Exceeded Key Performance Indicator (KPI) targets consistently on a daily, weekly,
and monthly basis, showcasing dedication to achieving set goals.

Assisted customers in selecting the right computer hardware and software solutions         based on their needs and budget.Provided detailed information about the specifications, features, and functionalities         of different computer models.Demonstrated the performance and capabilities of various computers to help         customers make informed decisions.Offered personalized recommendations and suggestions tailored to each customer's          requirements.Stayed updated on the latest computer technologies, trends, and industry         developments to better assist customers.Provided post-sales support, including assistance with setup, installation, and         troubleshooting.