Direct Sale to retail customers & engage them for brand loyalty
Interdepartmental Coordination & Lead Generation Activity
To promote Insanely Customer Centric culture & global coordination
Corporate coordination in align with relationship & National Channel
Customer need identification to create a win-win growth approach

Identify and attain 5 new business accounts per week and manage relationships with approximately 50 existing accounts
Execute product needs analysis for clients, presented best solution to client and foster positive relationship during sales cycle
Create and implement sales strategies to meet self and company targets
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
Visit clients or arrange meetings with customers to discuss how their products can effectively meet the needs of the customer
Investigate and troubleshoot customer service issues

Key Responsibilities:-

Customer Services:
• Deal directly with customers either electronically or face to face.
• Consult with customers to evaluate needs and determine best options.
• Dispute resolutions. • Handle critical cases, escalated by team members.
• Consistently improves customer satisfaction through expert resolutions of conflict, issues and concerns.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Follow up on customer interaction.
• Provide feedback on the efficiency of customer service process.
• Monitor wait and service time report for providing efficient customer service by all staff members.
• Vetting of Pre to Post conversions.
• Legal cases ( Court Summons).
• Floor Management: Ambiance of Floor & POS material's availability.

Sales:
Selling below listed products to meet assigned target.
• Handsets
• 3G wifi devices
• Postpaid connections
• MNP
• Jazz Cash accounts openings
• Prepaid connections
• Pre to post conversions.
• Data Sims

Finance:
Help in financial transaction of cash in/out on daily basis.

Inventory Management:
Record keeping & issuance of sale inventory to staff members on daily and monthly basis.

Miscellaneous:
• Making duty roaster of staff.
• Schedule interviews for new staff.
• Orientation of new hires upon selection.
• Training of franchise staff as per company's requirement.

Key Accomplishments:-

1. Managed a high-volume workload within a deadline driven environment.
2. Helped company to attain the highest customer service ratings (as determined by external auditors) -- secured 100% marks in all categories including communication skills, listening skills, problem resolution, politeness and product knowledge as well.
3. Converted number of detractors in to promoters by giving extra ordinary services.