Acting as the point of contact between the executives and internal or external colleagues.
Organizing meetings and booking meeting rooms.
Handling correspondence directed to managers.
Making travel arrangements and detailed travel itineraries.
Taking dictation and minutes and writing them up subsequently.
Producing reports and presentations.
Maintaining the current filing and database system, and looking for ways to improve current systems.
Managing all social media platforms of the CEO.
Managing R&D department to make strategies for organizations.
Key Expertise:

Executive Leadership & Business Strategy – Providing high-level assistance to C-suite executives, ensuring smooth operations and strategic decision-making.
Road Safety & Sustainability Advocacy – Worked extensively with TOTAL PARCO, TOYOTA, and government agencies, leading campaigns, developing road safety content, and ensuring nationwide awareness.
Social media & Digital Strategy – Successfully led the Social Media Strategy Project for Fatima Group, heading the R&D and Design Department to create compelling digital campaigns.
Research & Market Insights – Identifying emerging trends, conducting competitor analysis, and delivering actionable business solutions.

Notable Achievements:

Successfully managed and executed Road Safety Projects for TOTAL PARCO & TOYOTA, developing impactful messaging for nationwide billboards and awareness campaigns.
Worked alongside government officials and corporate leaders on initiatives related to Road Safety, Sustainability, and Persons with Disabilities (PWDs) during my tenure with NMC Consultants.
Led digital transformation strategies, ensuring brand growth and engagement through research-driven insights.
Adept at meeting tight deadlines while delivering high-quality results in corporate strategy, branding, and executive coordination.

Provide comprehensive administrative and secretarial support to the CEO.
Receive & screen telephone calls, take & relay messages and deal with queries.
Coordinate and maintain schedules of appointments and meetings.
Arrange meetings and prepare minutes as per the instructions.
Research work related to the printing industry and new market trends.
Prepare official letters, emails to clients and relevant vendors, receive and sort mails.
Visa and travel arrangements for CEO.
Maintain proper filing for records and keep soft copies as well.


Greet guests/Delegations of CEO and manage necessary arrangements.
Ensure Confidentiality of documents and files.

• Provide phone and communications support, including scheduling and sending out updates.
• Order and organize supplies and infrastructure, including knowledge base.
• Compile information, assist in reporting and identify gaps and emergent problems.
• Arrange special events and travel.
• Track metrics and communication history to provide current status on projects.
• Reports Reconciliation on SAP.

• Arranging flights, insurance and accommodation
• Using a booking system to secure holidays
• Collecting and processing payments
• Advising clients on travel arrangements, e.g. visas and passports
• Sending out tickets to clients
• Keeping clients up to date with any changes
• Dealing with complaints or refunds (not one of the perks, but someone's got to do it)
• Making Tickets on Galileo, Amadeus, Abacus & having strong hold on these operating systems of IATA.

 developing and delivering the business strategies for the school implementing an efficient and effective range of support services  Ensure that administrative, premises, personnel, financial and IT services and systems within the school meet current legislation, Wands worth Borough Council (WBC), and school-based policies • Be accountable for all Support Services. • Recovery of fee from defaulters. o Administration o ERP Reconciliation o Personnel o Finance o Premises and sites

• Monthly reconciliation statements of all banks, debtors & creditors of the company.
• Data entry of all kinds of Accounting and Non-Accounting based vouchers and handling with petty cash book.
• Preparation of payroll and recording of salaries, allowances (Conveyance, Medical, Mobile etc.)
• Reviewing & Supervise all type of store related activities (Purchase Indent, Purchase order/Delivery Order, Inward gate pass, Goods inspection note, purchase Return, Issue Report, Issue Return, and Production Report etc.)
• Monitoring and verification of expenses evidence and report to the audit department.
• Prepared the monthly backend workings relevant to the sales staff incentives.
• Preparation of complete documentations for sales invoices & purchase.
• Preparation & analysis of monthly Sales & Recovery reports.
• Prepare the Day End Reports and reconcile the stock on daily basis.
• To provide the ageing analysis in respect of debtors and creditors.
• Preparation of sales commission budget.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Provision of accurate and brief information about products and services to the caller/customers.
• Offering a helping and ready hand to the customers.
• Using problem solving skills to handle difficult or irate customers.
• Suggesting alternatives and possibilities to resolve customer’s complaints on priority basis.
• Bringing awareness among customers by educating them about various products and services.
• Execution of collective plans to achieve goals of first call resolution.
• Learning about organizations products and services and keeping up-to-date with any changes to them.
• Regularly attending training and coaching sessions conducted.
• Conveying customers feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations.
• Taking immediate and all possible measures to resolve customer’s problem keeping company policies in view.
• A thorough knowledge of CRM being used.

• Identifying and realizing major business opportunities.
• Create Business Presentations and Proposal Drafts for our clients in Telecom, Retail.
• Pre-qualify and engage clients in proposed services.
• Market and sell core service offerings.
• Strategic Planning and Marketing work closely with Managing Director to design and realize strategic direction of the company, taking a lead role in business development, marketing and managing new work.
• Project management: Manage projects from start to finish, prioritizing quality, client needs and efficiency.