I worked as a Business Development and Marketing Specialist in a reputable manufacturing company named as Glucorp. Glucorp manufactures Organic rice syrup and Rice protein and is doing its sales in US and Europe. My main responsibilities includes the following: 
 


To find new clients through different channels and approach them.


Prepare sales reports on a monthly basis.


Prepares sales objectives that meet or exceed established sales budget and support company revenue and profit targets. 


To coordinate with existing clients regarding monthly orders.


Expedite the resolution of customer problems and complaints to maximize satisfaction. 


Responsible for arranging samples for prospective new clients.


Responsible for handling and implementing social media strategy to align with business goals. 


Responsible for taking care of Social Media Campaigns 


Responsible for handling Google Adwords Campaigns.


Responsible for handling SEO and to rank website on Google. 


Prepared and delivered appropriate presentations on products and services. 

I was associated as an MTO Sales and Marketing associate in Delivery 360, a reputable courier service provider of the country. My main responsibilities includes the following: 


Conduct market research to identify potential customers and evaluate customer needs.


Prepares sales objectives that meet or exceed established sales budget and support company revenue and profit targets. 


Builds mutually beneficial and strong working relationships with existing customers and prospects for cross-selling and up-selling. 


Actively seek out new sales opportunities through cold calling, networking and social media marketing campaigns. 


Responsible for generating sales through Social Media campaigns on different social media platforms including Facebook, Instagram etc. 


Responsible for generating Sales led through various Google PPC Campaigns.


Convert Leads into sales which go through different digital and social media platforms.


Prepared and delivered appropriate presentations on products and services. 


Negotiate / close deals and handle complaints / objections 


Building congenial relationships with key clients. 


Planning and delivering CRM strategies across the organisation with a view to retain existing customers, increasing brand loyalty and expanding the company brand. Respond to incoming email and phone enquiries 


Maintain and develop relationships with existing customers in person and via telephone


calls and emails 


Expedite the resolution of customer problems and complaints to maximize satisfaction.


Setting up meetings with potential clients and listening to their wishes and concerns


Opening up new accounts of customers. 


Arrange meetings and engaged them to open account in D360. 


Keep an active eye on competition with strong market intelligence. 


Prepares sales activity reports, proposals and presentations in a timely manner.


Gains a deep understanding of customer experience, identifies and fills product gaps, generates new ideas in line to grow market share and improve customer experience.


Follow up customers by making a visit and by cold calling. 


Visited different markets to make new clients. 

I served as a Customer Service Representative in TCS Pvt Ltd. TCS is Pakistan’s number one courier company in Pakistan. Major tasks which were assigned to me are given below: 


Answering phones from customers professionally and responding to customer inquiries and complaints. 


Manage filing, mailing, correspondence and other management tasks.


Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. 


Researching required information using available resources. 


Recording details of comments, inquiries, complaints, and actions taken. Route calls to appropriate resources. 


Follow up customer calls where necessary. 


Generate customer interest in the services or products offered by the company.


Managing administration, communicating and coordinating with internal departments. Identifying, escalating priority issues and reporting to the high-level management.




Building sustainable customer relationships. 


Ensuring customer satisfaction and customer retention by providing premium services. 


Achievement: 
 Best Customer Service Representative for consequent 6 months.